Final payment but still able to use phone

lisat76

Hi. ive just gone through my joint account direct debits and noticed final payment on husbands phone bill was nov 19... yet he is still able to use his phone.. hes using same number on same network so we are clueless. will the network provider demand 6 month payment even tho its their fault 

cymruchris

lisat76 said:

Hi. ive just gone through my joint account direct debits and noticed final payment on husbands phone bill was nov 19... yet he is still able to use his phone.. hes using same number on same network so we are clueless. will the network provider demand 6 month payment even tho its their fault 

At this stage - you don't know for sure it's 'their fault' as you haven't spoken to them. Let's say it's a fixed contract of £20 a month - each month the debit would have taken £20 - and over 6 months that would be £120 - that money that WOULD have been taken SHOULD still be in your husband's account - so if they ask for payment - you should be just paying them what they would have been paid anyway. However if he's the kind of person who doesn't keep an eye on what's what - then it could be possible he's spent it without realising. The best thing you can do is to get in touch with them and see what's going on. There's a chance that he (inadvertently) cancelled a direct debit for example. If you don't speak to them, you may find the account gets handed to a debt collection company - but that's unlikely at this stage if he still has a live connection. Something is obviously wrong - so get in touch with them, and work out how to put it right. I'm sure they'll be co-operative in the current circumstances to come to an amicable solution.

lisat76

i check the account and ive never noticed it. im the one that sorts finances.. He will contact them later after work