Hotels.com refund help

Life__Goes__On

PageAR said:

It was for £138 and paid on debit card....not sure if I can do chargeback if I have been offered a voucher (even though officially I haven't as I haven't ever received anything in writing)?

Contact your debit card company, explain Hotel.com won't refund your money, even though you have spoken to the hotel direct and they haven't been paid for your booking.  I see no reason why they shouldn't accept a Chargeback.

anotherday1974

How quickly do credit cards initiate a chargeback?

I am in a similar position with hotels dot com.  I have submitted my transaction dispute form to my credit card  provider a few days ago (John Lewis Partnership Card). 

Nebulous2

anotherday1974 said:

How quickly do credit cards initiate a chargeback?

I am in a similar position with hotels dot com.  I have submitted my transaction dispute form to my credit card  provider a few days ago (John Lewis Partnership Card). 

In the current circumstances, who knows? 

I first contacted Barclaycard on the 23rd of March by secure message and I’m still waiting to hear. 

I’ve seen people with Amex cards saying they were refunded in 2-3 days. This whole situation may cause people to re-evaluate who they do business with. 

88micm

For the benefit of anyone else in this situation I am still going between the hotel and hotel.com to try get this resolved. Here was my latest online chat with hotels.com. I don't know if it is of use to anyone else but hopefully it will be of some assistance. I will update the thread with anything further which I feel is of use.

anotherday1974

Thanks for the previous. It is very useful. I'm impressed you have been promised to be contacted in 3 business days. I keep being put on a "4 week cycle" and nothing happens. I need to start quoting the CMA Guidelines.

At no point have I contacted the hotel, since I feel my contract is with hotels.com. Should I contact the hotel? 

[Deleted User]

That is interesting 88mci.   I wonder if hotels.com actually send the money to the hotels then?

I have a holiday booked with cottages.com and have been in touch with the owners of the cottage but they haven't received any payment from the agents and apparently only do so once the holiday has been taken.   Very strange.   I have been offered vouchers also but like most people, it was for a one off special occasion and not easy to organise again for next year so I just want my money returned.  I don't see why cottages.com should hold onto my money for twelve months.    I have refused them so far and just watching and waiting.   Good luck

Life__Goes__On

Tedber said:

That is interesting 88mci.   I wonder if hotels.com actually send the money to the hotels then?

I have a holiday booked with cottages.com and have been in touch with the owners of the cottage but they haven't received any payment from the agents and apparently only do so once the holiday has been taken.   Very strange.   I have been offered vouchers also but like most people, it was for a one off special occasion and not easy to organise again for next year so I just want my money returned.  I don't see why cottages.com should hold onto my money for twelve months.    I have refused them so far and just watching and waiting.   Good luck

I have seen different sites have different refund policies EG  Booking.com and Hotels.com offering the same room at the same price  but one is free cancellation (Booking.com) the other is non refundable (Hotel.com)
I have little doubt that they are both offered the same terms with the hotel so both would be free cancellation.
The difference is where in this case Booking.com would refund, Hotel.com gets to keep all the money without having to pass it on to the hotel.  

[Deleted User]

Life__Goes__On said: I have seen different sites have different refund policies EG  Booking.com and Hotels.com offering the same room at the same price  but one is free cancellation (Booking.com) the other is non refundable (Hotel.com)

I have little doubt that they are both offered the same terms with the hotel so both would be free cancellation.
The difference is where in this case Booking.com would refund, Hotel.com gets to keep all the money without having to pass it on to the hotel.  

Oh Gosh....such a minefield!   I just keep reading (and passing on bits of knowledge that I can to others)  I don't know what to think anymore.   There are so many people in same situation, going round in circles.  I am doing nothing at the moment as rules and regs seem to be changing daily.   What it has done , which I think goes for all, is to be more aware of what I am booking, who am booking with and run off the terms and conditions as soon as I book!    Oh and only book the week before I want to travel Bahaha

Life__Goes__On

For the UK it's not that rules and regs are changing, they haven't
It's consumers are trying to be misled into thinking they have changed ( EG you have to take a voucher, you have to wait a year for a cash refund etc)

88micm

Latest update on this for the benefit of others in the same position is that the hotel told me to request a free cancellation via hotels.com and they can do a refund that way rather than the vouchers. Email convo below for reference.