Asda change priority queue criteria

bradders1983

Well yes, he wouldnt have known either. As I said, just selfish. A vulnerable person probably had to wander around a supermarket because of his actions.

Zirconia

Thank you for your replies,especially those suggesting different options.We have been loyal shoppers at Asda over the years but we shall have to go elsewhere for the foreseeable future.I still don't know why they have changed their policy.I have contacted customer service by email to ask why but I shan't hold my breath for a reply.

bradders1983

Zirconia said:

Thank you for your replies,especially those suggesting different options.We have been loyal shoppers at Asda over the years but we shall have to go elsewhere for the foreseeable future.I still don't know why they have changed their policy.I have contacted customer service by email to ask why but I shan't hold my breath for a reply.

It may be because more delivery slots are now open and they would like the elderly to avail themselves of those of possible.

Just a quick scan through supermarket Facebook pages about restricted hours for certain groups and it proves you cant please all of the people all of the time. Never seen so many "mememememememe!" posts in my life.

lincroft1710

Not everyone likes the idea of online shopping. The OH will not use online shopping because she likes to see what is on offer before she buys it.

bradders1983

lincroft1710 said:

Not everyone likes the idea of online shopping. The OH will not use online shopping because she likes to see what is on offer before she buys it.

And that is absolutely fine. I am sure she doesnt moan about a lack of priority hours at supermarkets either. People cant have the penny and the bun.

Zirconia

I did not use the Asda delivery option because it was not available locally.I did not intend to "moan"; simply to ask why Asda had abandoned the priority policy, unlike other stores.Again thank you to those with useful suggestions and a sympathetic understanding of the issue I raised.

lincroft1710

bradders1983 said:

lincroft1710 said:

Not everyone likes the idea of online shopping. The OH will not use online shopping because she likes to see what is on offer before she buys it.

And that is absolutely fine. I am sure she doesnt moan about a lack of priority hours at supermarkets either. People cant have the penny and the bun.

Correct, just accepts that we have to stand in line and wait until our turn to go into supermarket

sharp910sh

Simple solution, just shop elsewhere at a supermarket which has an hour for the elderly, there is no loyalty these days. If you you have a car just shop at the other supermarkets. No one is forcing you to shop there, so go enjoy what the other supermarkets have to offer. 

Fire_Fox

Zirconia said:

Up until yesterday at our local Asda, my husband and I were able to get priority in the queue between 8-9 on Thursday mornings.We are both in our 70s, have been unable to get a delivery option and so once a week on a Thursday we have to go out for grocery shopping.Yesterday, we were told we had to go to the end of the queue as the store policy had changed on allowing the elderly priority in the queue.So we went to the back of a long queue and waited about 30 minutes to get in on a chilly morning.We don't expect 24/7 priority but surely one hour a week is not too much to ask? We could get a volunteer to shop for us but we are physically able to shop and do not want to use a service needed by others.It is just that standing around in cold or wet weather is difficult for my husband because he has arthritis.

I tried ringing the shop but they were not taking calls due to the virus situation.I just wonder why Asda have done this when other shops still offer priority shopping for the elderly.

You are actually saying you need priority access because of a chronic health condition that affects mobility, not because of your age. It would be better to focus on this with ASDA Customer Service.

There are 8.5+ million over 70s in the UK. If all those over 70s who are not 'shielding' took advantage of the priority hour once a week at their nearest major supermarket that system would not work for those it was intended to help. In my city ASDA has the longest queues; if that is is replicated elsewhere it is understandable they would try to make the system fair for all.

Many of us, older or younger, have difficulty standing around in cold and wet weather or hot and sunny weather. Single parents with a small child or two, people who have a long walk, cycle ride or bus journey to and from the store, people with anxiety disorders and more. Many of us have had to change where we shop, what day we shop, what time we shop, how often we shop, who we shop with or for.

Zirconia

We are constantly told by the government that the over 70s are the most vulnerable group and must be prepared to stay indoors and in lockdown far longer than other  groups in society.Yet when it comes to getting a little help in a queue  only once a week because of our "vulnerability,"  a major supermarket making huge profits during this crisis just cannot be bothered to organize it.Other stores do it, so it is possible.

I received a very bland, unhelpful response from customer services online.It was impossible to contact the store in question by phone.

Not Asda's finest hour and yet they virtue-signal on the media about their  altruistic contrbution to the present crisis.