Bits and Pieces uk, still in tatters

Questhunter

AVOID AT ALL COSTS! 

Placed an order, nearly a month later nothing received, despite numerous emails requesting an estimate for delivery no response from this company. After further emails to request that the order be cancelled and a refund given, their reply was that the order would be with me soon, it wasn't!!

Phoned them on numerous occasions, couldn't get through, obviously lots of annoyed customers, finally got through the operator straight away asked if my call was for an order not received, again obviously normal for this company. The operator said two items were out of stock so they'd be waiting for more before sending the rest of the order, WHAT??! I've checked my account this morning and no refund so I'm going to have to sit on the phone wasting my time yet again chasing this shoddy company. I usually check every company before I order but wanted a few gifts for relatives to help them through isolation I won't make that mistake again! Do yourself a favour and give this company a VERY wide berth! Having done a search it led me to here, seems this company has been in tatters for years! Posting to raise awareness so others don't have to deal with the same issues. 

hollydays

Yes it's awful you can't get your essential medicines from them on time. No wait, we're talking about jigsaws......

cymruchris

Another - let's sign up to rant - make a single post - then leave - that'll teach 'em - thread.

https://forums.moneysavingexpert.com/discussion/6136831/retail-returns-and-refund-complaints-during-lockdown

Pollycat

Questhunter said:

AVOID AT ALL COSTS! 

Placed an order, nearly a month later nothing received, despite numerous emails requesting an estimate for delivery no response from this company. After further emails to request that the order be cancelled and a refund given, their reply was that the order would be with me soon, it wasn't!!

Phoned them on numerous occasions, couldn't get through, obviously lots of annoyed customers, finally got through the operator straight away asked if my call was for an order not received, again obviously normal for this company. The operator said two items were out of stock so they'd be waiting for more before sending the rest of the order, WHAT??! I've checked my account this morning and no refund so I'm going to have to sit on the phone wasting my time yet again chasing this shoddy company. I usually check every company before I order but wanted a few gifts for relatives to help them through isolation I won't make that mistake again! Do yourself a favour and give this company a VERY wide berth! Having done a search it led me to here, seems this company has been in tatters for years! Posting to raise awareness so others don't have to deal with the same issues. 

It always amazes me that people do no research on a company they are planning to do business with and when it goes pear-shaped, they post on various forums (Tripadvisor Air Travel board is a favourite) to make other people aware of the issues.

If they didn't bother doing prior research, why do they think other people will?

hollydays said:

Sad that companies reviews are being decimated because of bratty behaviour from consumers. Do they not understand people's whole livelihoods are going down the drain, and all they think is me me me . We had warning this was going to happen. The sensible thing would have been to get ready to hunker down , not go all headless chicken later.

On the subject of deliveries, I ordered some bird seed from a company new to me - yes, I did check it out first - who were offering next day delivery. I placed the order before 08:00 on the day the lockdown was announced (23/3).

I didn't need next day delivery but it took them until 10th April to deliver and several emails from me asking for updates as I was concerned that my shipment had gone missing.

All this time, their website was still advertising 'next day delivery'.

I've not done any negative reviews and I don't intend to name them on here.

I may or may not decide to use them in the future.

Similar with another order I placed - that took over 2 weeks to arrive.

I would order from this company again and I would be happy for any order of mine to be sent using the same courier.