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Sandyra

If you can’t reach them by phone try Facebook messenger. This is what they suggested as the best way to contact them. I had a discrepancy with my balance and although it was a very long wait between each reply they did resolve it. 

LordSomebody

I had an issue last year where it emerged they were charging me 15% interest for reasons they couldn’t explain. It got corrected after a couple of months and thankfully the correction was enough to be owed a small refund.

[Deleted User]

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JReacher1

You could make a small payment of say £20 and see if the figures goes down e.g. you owe them the money or it goes up e.g. they owe you the money!

[Deleted User]

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