When should the Credit Card Compay refund for Thomas Cooke flights when Edreams won't respond
in Credit Cards
4 replies 151 views
Last year I booked flights through Edreams (7th September) for Thomas Cook flights to Turkey on 23October. Subsequently Thomas Cook went bust, I tried to get a refund from Edreams, but they just keep on saying we are waiting for a resolution. I contacted bank to ask for refund as paid by credit card (RBS) and they asked for all the details, then after three months said I needed a letter personally addressed to me from Edreams saying they are unable to assist with refund. no further update from either companies, what are my rights as it has now been 6 motnhs can I insist the credit card company refund me, or go to ombudsman?
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