Paypal refund 30 April 2020 at 2:58PM in Credit Cards 10 replies 121 views

annecmpljp

 I refunded a buyer through paypal and it was sent via echeque. He has contacted me said he paid by bank card as dosent have paypal account. J gave had cofirmation from paypal that the echeque cleared. How does he accress his refund if he dosent have a paypal accout.

jonesMUFCforever

Did he pay originally through Paypal?

annecmpljp

Yes.  The payment was received through paypal, but he now says he hadnt got a payoal account?

Thrugelmir

I'd suggest it's not you problem as the refund was made correctly. 
Out of curiosity what generated the refund request? 

annecmpljp

Hi, the item was collect in person only  and the buyer didnt realise that he lived 4 hours away until after he paid for the item.  After about a week and a half and trying to arrange a way of collecting it I suggested it would be easier to refund him, to which he was quite happy with.

annecmpljp

I know ive refunded him correctly but out of interest how dose he access the refund if he hasnt got a paypal account?

Thrugelmir

annecmpljp said:

Hi, the item was collect in person only  and the buyer didnt realise that he lived 4 hours away until after he paid for the item.  After about a week and a half and trying to arrange a way of collecting it I suggested it would be easier to refund him, to which he was quite happy with.

That's a convenient excuse. Now not to have a Paypal account. If the echeque has cleared the money has been refunded. 

bris

So how could he pay by Paypal if he doesn't have an account, doesn't make sense.

maxximus75

I think you would be better discussing this with PayPal customer service. 

It sounds like he maybe pulling a fast one and wanting a second refund from you?

steve808

I'd definitely speak to paypal, they deal with things exactly like this a thousand times a day and will be able to answer all your questions.

annecmpljp

maxximus75 said:

I think you would be better discussing this with PayPal customer service. 

It sounds like he maybe pulling a fast one and wanting a second refund from you?

My thoughts exactly