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Paypal refund
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annecmpljp
Posts: 5 Forumite

in Credit cards
I refunded a buyer through paypal and it was sent via echeque. He has contacted me said he paid by bank card as dosent have paypal account. J gave had cofirmation from paypal that the echeque cleared. How does he accress his refund if he dosent have a paypal accout.
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Comments
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Did he pay originally through Paypal?0
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Yes. The payment was received through paypal, but he now says he hadnt got a payoal account?
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I'd suggest it's not you problem as the refund was made correctly.
Out of curiosity what generated the refund request?1 -
Hi, the item was collect in person only and the buyer didnt realise that he lived 4 hours away until after he paid for the item. After about a week and a half and trying to arrange a way of collecting it I suggested it would be easier to refund him, to which he was quite happy with.0
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I know ive refunded him correctly but out of interest how dose he access the refund if he hasnt got a paypal account?0
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annecmpljp said:Hi, the item was collect in person only and the buyer didnt realise that he lived 4 hours away until after he paid for the item. After about a week and a half and trying to arrange a way of collecting it I suggested it would be easier to refund him, to which he was quite happy with.0
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So how could he pay by Paypal if he doesn't have an account, doesn't make sense.0
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I think you would be better discussing this with PayPal customer service.It sounds like he maybe pulling a fast one and wanting a second refund from you?2
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I'd definitely speak to paypal, they deal with things exactly like this a thousand times a day and will be able to answer all your questions.2
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maxximus75 said:I think you would be better discussing this with PayPal customer service.It sounds like he maybe pulling a fast one and wanting a second refund from you?1
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