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NatWest Closed account and won’t allow access to money

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  • General_Grant
    General_Grant Posts: 5,272 Forumite
    Part of the Furniture 1,000 Posts Name Dropper
    Why give 14 days notice of the closure of the account?  They are content to receive funds into the account for a fortnight but will not release any for up to two months.  I suppose this is all part of the AML regulations.
  • Tiddles1991
    Tiddles1991 Posts: 13 Forumite
    Fourth Anniversary 10 Posts Combo Breaker
    If you take a look on Facebook there is a group called NatWest CLOSED down my ACCOUNT. There is a lot more people on there, I assume because Facebook is more accessible and people may not think to come onto this forum
  • D3xt3r5L4b
    D3xt3r5L4b Posts: 1,852 Forumite
    1,000 Posts Fourth Anniversary Name Dropper
    What’s a petition going to do?

    It won’t stop banks following regulations...
  • Tiddles1991
    Tiddles1991 Posts: 13 Forumite
    Fourth Anniversary 10 Posts Combo Breaker
    Who said anything about stopping following regulations? 

    A review to their process on how they/their computer systems close accounts and completely reject any access to any money would be something, that’s not asking them to stop following regulations. 
  • eskbanker
    eskbanker Posts: 36,947 Forumite
    Part of the Furniture 10,000 Posts Name Dropper Photogenic
    I have sent an email to Jeff Prestridge the personal finance editor for the mail on Sunday as he wrote a piece on NatWest recently and mentions the surge in sudden account closures. 
    The phrase he actually used was 'a steady trickle'....

    https://www.thisismoney.co.uk/money/comment/article-8232445/JEFF-PRESTRIDGE-Robots-appears-taken-NatWest-asylum.html
  • Tiddles1991
    Tiddles1991 Posts: 13 Forumite
    Fourth Anniversary 10 Posts Combo Breaker
    Correct, changed now thank you.
  • Hi everyone, just looking for some advice please. So I did an account switch when the offer was on, after sending off my info I received a text from NatWest saying I had missed some info (my husband's debit card number from old acc) and because of this the switch would not be performed but I could still have a bank account. So for the last 3 months I have been paid my wages into my old acc and transferred them to my new NatWest. Monday I get a text stating they will no longer offer me banking services. My husband is due to get paid his wages into that bank acc tomorrow. We have two small children and rent and bills to pay. If he goes into branch will he be allowed the money? Thanks
  • Emmastew said:
    Hi everyone, just looking for some advice please. So I did an account switch when the offer was on, after sending off my info I received a text from NatWest saying I had missed some info (my husband's debit card number from old acc) and because of this the switch would not be performed but I could still have a bank account. So for the last 3 months I have been paid my wages into my old acc and transferred them to my new NatWest. Monday I get a text stating they will no longer offer me banking services. My husband is due to get paid his wages into that bank acc tomorrow. We have two small children and rent and bills to pay. If he goes into branch will he be allowed the money? Thanks
    Why not see if you can transfer it after midnight tonight from Nat West back to the account which is still open.
    If that does not work only Nat West can help you.
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