Heathrow Express... refund rights?

alsamps21

Hello, 
Am wondering if anyone else is in the same boat, in trying to obtain a refund for Heathrow Express train tickets? I had a big trip booked for 7th May, but this is the one ticket/booking that hasn't technically been cancelled so I feel less sure of my rights. Obviously though I no longer have a need to travel to Heathrow with my flight being cancelled. I wrote to Heathrow Express and they are not offering any refunds at all - just a credit for 12 months. While I could be more sure of using this within a 24 month period, 12 months is less likely and I definitely cannot do the trip I was planning for over a year now due to it being a seasonal visit. 
Is anyone else in the same situation? They won't budge on not issuing a refund OR extending exchange for a longer period. Again as it's not a cancelled service, I don't know if I just suck this one up as a loss but it feels a bit unfair when the purpose of this ticket isn't able to be fulfilled at the moment with holidays closed from Heathrow. 

Aylesbury_Duck

If the service is still running they don't have to offer anything, so I'd grab the credit.

bagand96

As said above.  They sell a range of tickets, some are flexible and refundable, but the cheapest Fixed Day tickets aren't.  I guess they are still running services so unfortunately you may have to take the voucher.

gettingtheresometime

Can the voucher be sold on ?
Even if you take a small hit on selling it then that has to be better than having a voucher you can't use