Premier Parking Logistics PCN

rs_123

Hello, I have read many posts about this company and I am now confused on what to do. I got a PCN on the 20th January at Shaws Passage in Birmingham City Centre. The reason was for not having a ticket and this was because the ticket machines were not working. I noticed other vehicles were parked and had left a notice on their dashboard saying the ticket machine is not working so I did the same. They never had a PCN on their window and I did which was strange. I appealed it and never got a response from them. I received the Notice to Keeper on 6th March. I emailed them again asking why as I appealed it and their response was, 'I didn't put my home address in the original email.' I even mentioned about the other vehicles doing what I did, to which their response was 'no further correspondence via email.' 
I posted the above on the 8th of March. I have now received 2 DCBL letters. What is the next step?

Le_Kirk

DCBL are debt collectors - see NEWBIE sticky fourth post for advice as to what to do. Who is the parking company?  If your appeal was rejected did you receive a POPLA code or were you told to go to IAS?

Fruitcake

I hope you didn't reveal the driver's identity in your initial appeal or any subsequent contact with the scammers.

If you have a NTK but didn't appeal that, then you are now outside the appeal window, but I suggest you send the blue appeal template from the first post of the NEWBIES anyway.

PPL are IPC members so there is/was no second appeal stage.

What happened when the keeper complained to the landowner/retail manafer/CEO?

Have you complained to your MP yet about this unregulated scam.

The fourth post of the NEWBIES sticky thread that asks you to read it before posting tells you precisely what to do about debt collectors.

Other than that you are in ignore mode unless you get real court papers. Come back to this thread if that happens.

rs_123

Le_Kirk said:

DCBL are debt collectors - see NEWBIE sticky fourth post for advice as to what to do. Who is the parking company?  If your appeal was rejected did you receive a POPLA code or were you told to go to IAS?

The parking company is 'Premier Parking Logistics.' My appeal was ignored because I didn't put my address in the initial email to them, even though I was in the right.

rs_123

Fruitcake said:

I hope you didn't reveal the driver's identity in your initial appeal or any subsequent contact with the scammers.

If you have a NTK but didn't appeal that, then you are now outside the appeal window, but I suggest you send the blue appeal template from the first post of the NEWBIES anyway.

PPL are IPC members so there is/was no second appeal stage.

What happened when the keeper complained to the landowner/retail manafer/CEO?

Have you complained to your MP yet about this unregulated scam.

The fourth post of the NEWBIES sticky thread that asks you to read it before posting tells you precisely what to do about debt collectors.

Other than that you are in ignore mode unless you get real court papers. Come back to this thread if that happens.

I appealed initially which was ignored. I then received an NTK, so then I contacted the company saying why have I received this as I appealed. They said it was because I didn't include my address in the appeal. I was 100% in the right with what happened. I have not made any other contact with anyone else yet and received my second DCBL letter today.

D_P_Dance

Nine times out of ten these tickets are scams, so consider complaining to your MP., it can cause the scammer extra costs and work, and in some cases, cancellation.

Parliament is well aware of the MO of these private parking companies, many of whom are former clampers, and on 15th March 2019 a Bill was enacted to curb the excesses of these shysters. Codes of Practice are being drawn up, an independent appeals service will be set up, and access to the enacted

Just as the clampers were finally closed down, so hopefully will many DVLA's date base more rigorously policed, persistent offenders denied access to the DVLA database and unable to operate.

Hopefully life will become impossible for the worst of these scammers, but until this is done you should still complain to your MP, citing the new legislation.

http://www.legislation.gov.uk/ukpga/2019/8/contents/of these Private Parking Companies.

Just as the clampers were finally closed down, so hopefully will many of these Private Parking Companies.

KeithP

I was 100% in the right with what happened.

I don't understand that. Are you saying that because the machine was not working, leaving a note on your screen and remaining parked was 100% the right thing to do? Is that what it said to do on the car park's T&Cs?


As your appeal has not been accepted, you now need to wait patiently for a County Court Claim Form to drop through your letter-box.

Meanwhile you can safely disregard any debt collectors letters.

Le_Kirk

rs_123 said:

Le_Kirk said:

DCBL are debt collectors - see NEWBIE sticky fourth post for advice as to what to do. Who is the parking company?  If your appeal was rejected did you receive a POPLA code or were you told to go to IAS?

The parking company is 'Premier Parking Logistics.' My appeal was ignored because I didn't put my address in the initial email to them, even though I was in the right.

OK, as Fruitcake says you will be wise to ignore any appeal to an IPC company. (I can see your thread title now says Premier Parking Logistics).  Waiting then for a letter of/before claim and possible court papers.

Umkomaas

They never had a PCN on their window and I did which was strange. I appealed it and never got a response from them. I received the Notice to Keeper on 6th March. I emailed them again asking why as I appealed it and their response was, 'I didn't put my home address in the original email.' 

And that's why they went the DVLA for your home address!  You not following their appeal instructions has opened you up potentially for keeper liability. If you'd have provided your address, it's unlikely they would have contacted the DVLA. Not doing so means they would have failed PoFA and could not have held you liable. 

Those who believe they know the escape routes ......  

Coupon-mad

You should have appealed as keeper to the NTK, because they disregarded the first appeal.
You could try a complaint to the BPA if they are still in the AOS, and say it is clear that the keeper appealed and yet no POPLA code was provided.  

Apart from that, defend as and when you get a claim.  DCBL cases are badly evidenced and easy enough to defend.   No risk, nothing bad, no costs, no CCJ - as long as you follow our advice.

 Had you realised that the other cars with notes on, might well be 'plants' by the parking firm to entice other people to feel they were safe to park despite the broken machine?

Umkomaas

Had you realised that the other cars with notes on, might well be 'plants' by the parking firm to entice other people to feel they were safe to park despite the broken machine?

Wouldn't put anything past Walton. He bragged he earned £10million from clamping cars. Seemingly not a nice piece of work!