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Pandemic refund

Tinytearsfrance
Tinytearsfrance Posts: 1 Newbie
edited 19 May 2025 at 3:44PM in Coronavirus Board
I booked a long weekend at a b&b in East Sussex pre Covid 19 and the lockdown for early February via booking.com using PayPal costing £196.00. As a result of the lockdown this did not take place. Contacted booking.com who said I had to speak to b&b who said they would refund. 4 emails later no refund received, booking.com won’t get involved and PayPal and credit card co say can’t use section 75 or chargeback as service was available and had not been cancelled. If I go through travel insurance I will lose £100 as £50 excess per person.  Any thoughts as to how I can proceed? Thankyou

Comments

  • Aylesbury_Duck
    Aylesbury_Duck Posts: 16,294 Forumite
    Part of the Furniture 10,000 Posts Name Dropper
    If you didn't travel and the service was available, insurance is your only option.
  • Life__Goes__On
    Life__Goes__On Posts: 2,746 Forumite
    1,000 Posts Third Anniversary Photogenic Name Dropper
    edited 29 April 2020 at 2:22PM
    "I booked a long weekend at a b&b in East Sussex pre Covid 19 and the lockdown for early February via booking.com using PayPal costing £196.00. As a result of the lockdown this did not take place"

    Confused, as there was no lockdown in Feb


    New User name as MSE gave me a number in my old one.
    " I am not a number! I am a free man!"

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