British Gas Homecare and Covid

dmorrison981

I pay for homecare and had an annual service arranged before all this kicked off. I have tenants in the flat so it’s important the boiler is safe. BG cancelled the service and has moved them to 2021 (I understand the need to protect engineers etc) but the thermostat broke down and I had to get an engineer out at a cost of £99 to repair. I feel the fault would have been picked up in the service. So I’m wondering if I can contest either the call out excess fee or Monthly charge as they can’t provide the services I’m paying for?

Undervalued

dmorrison981 said:

I pay for homecare and had an annual service arranged before all this kicked off. I have tenants in the flat so it’s important the boiler is safe. BG cancelled the service and has moved them to 2021 (I understand the need to protect engineers etc) but the thermostat broke down and I had to get an engineer out at a cost of £99 to repair. I feel the fault would have been picked up in the service. So I’m wondering if I can contest either the call out excess fee or Monthly charge as they can’t provide the services I’m paying for?

Even if it was would there not have been a charge to repair it?

The refusal to do the annual "service" which you are paying for is a different issue and there has been quite a bit of debate about it on here. Frankly BG's so called "annual service" is little more than a flue gas check in any case but that doesn't solve the need for a landlord's certificate. Presumably they must still be doing those as it is a legal requirement?