coach travel for cancelled festival.

lozwinter

So i know that the chances of me getting a cash refund are slim but i thought i'd make a last ditch attempt for advice as i have no use for credit.

Basically Ive booked coach travel to TSNMT festival with big green coach. TRNSMT has now been cancelled though theyve said tickets are valid for next year (so may not be filed under 'postponed') and therefore the coach travel has been too. When we bought the tickets they were advertised as non-refundable which i fear may be where our problem lies but obviously there was nothing about a global pandemic in the T&Cs. It does state that it is their responsibilty to provide travel to and from the event. Theyve now said that they will refund in the form of credit to our big green coach account however services from my depature point are limited and i won't ever use a service so i'll have £100 sat with a company i can't use. They have since updated their terms and conditions to say that they will not refund if you are prevented from traveling to an event because of the outbreak of a contagious disease or the government has imposed a ban on travel. Do we have any rights to get our money back? or shoiuld i just wave goodbye to it? they aren't able to provide the service and if they are offering credit is there any way i can fight for cash refund since i can't use them? thanks.

Life__Goes__On

If the trip has been cancelled by the coach company (and you booked direct) you are entitled to a full cash refund.
I've heard a few companies changing their T&Cs trying to avoid their legal duty