New Washer/Dryer is damaging clothes

JimboSey

Good morning, 
I recently (January) purchased a new Candy washer/dryer. Besides being quite noisy especially the spin, I have noticed it seems to be damaging my clothes, particularly jumpers, polo shirts and t-shirts. It is causing a snagging sort of damage to the material and strangely the damage (about the circumference of a 50p) is in a very similar area on all the garments. I first noticed damage to a jumper, it has caused the damage as just described an also ripping under the arm. Since then its done it to two other jumpers, and some polo shirts, and a t-shirt holes have appeared. I have spoken to Candy today, and to be fair the woman was very helpful and sending an engineer out Friday. Hopefully they will repair it. I just wanted to know if anyone else has had a similar experience? And what should I do regards the damaged clothes as they aren't cheap. Would compensation be reasonable to expect?

Any help greatly appreciated. 

Thanks in advance.
Jay.

TELLIT01

Have you felt around the drum for any obvious damage?  If you continued to use it after noticing damage I would be surprised if you could claim any compensation for the later damage.  You might be in a better position to get suggestions once the engineer has checked it out.

Ganga

We had a similar problem years ago when my wife noticed some damage to clothes, turned out that because the machine had such a high spin speed it was trying to push the material thru the drum holes, to cure this she put clothes made of delicate material in one of those net bags that you can get.

EssexExile

Damage can be caused by clothing being forced through the holes in the drum as Ganga mentioned or by being trapped between the rotating drum & door seal. Usual causes are wrong program, too fast a spin for the material, or overloading. Or, as Tellit says by a damaged drum, which has probably been damaged by something left in pockets that gets between the inner & outer drum.
However, if Candy have been quite willing to send out an engineer that could suggest that they have a known problem with that model. See what the man says. If it's their fault then yes, they should pay for the damaged clothes.

TELLIT01

EssexExile said:

However, if Candy have been quite willing to send out an engineer that could suggest that they have a known problem with that model. See what the man says. If it's their fault then yes, they should pay for the damaged clothes.

If they do determine that the damage has been caused by misuse they may charge for the callout.

JimboSey

Thank you for all the comments above.

The engineer came and took a look but said it is not the washing machine so must be another cause. I have thought plenty about any other possible causes (even prior to calling an engineer). I have quite a lot of jackets, but recently as I have only been making trips for essential food I have just been wearing the one jacket, It occurred to me that this jacket has like tape holding down the logo on to inside of the jacket, the tape/adhesive has come loose ad started curling up at the corners, it clicked today (as I had exhausted everything else) that it may be this causing the snagging. I have loaded four polo shirts, three of which have never been washed in this new machine and another one which has, but I also wore this one with the jacket I mentioned yesterday. After the wash I have hung my clothes to dry, the polo I had on yesterday has light evidence of snagging, the other three don't seem to show any signs but I will wait until dry to be certain. I am still not 100% convinced it hasn't anything to do with the machine at all. These are cotton polo shirts, I am using the cottons setting on the washing machine so I am using the correct setting. I never use the dryer for these kind of items as they are quite expensive. I am actually really hoping it's the jacket that has caused these issues. We will see.

Thanks again for your responses.