Cancelling a holiday

CPHAIR

Hello, I booked a holiday through Teletext. My mother is the lead passenger but I used my credit card to pay her first instalment. They will not discuss anything with me now because I am not the lead passenger. I do not want to pay the rest of the money for the holiday. Can I stop them taking out the money on the due date 

mcpitman

What did the terms and conditions say before you booked?
You know, the but you ticked to accept them, before completing the booking.

elsien

As the lead passenger, there is nothing to stop your mother from having your credit card details removed from the booking.
Or in extremis, cancel the card.  However cancelling the card doesn't  mean the money isn't still owed and won't be chased, which is something your mother (in conjuction with anyone else on the booking) is going to have to deal with at some point.
What's the reason you don't want to pay? 

DCFC79

CPHAIR said:

Hello, I booked a holiday through Teletext. My mother is the lead passenger but I used my credit card to pay her first instalment. They will not discuss anything with me now because I am not the lead passenger. I do not want to pay the rest of the money for the holiday. Can I stop them taking out the money on the due date 

You said it yourself, they will only speak to the lead passenger which is your mother.

digalumps

Your mother will have to ring the holiday company and tell them that the owner of the credit card (ie you)  has withdrawn their consent for future payments to be taken from it.

They will then no doubt point out to your mother that she, as lead passenger, is still liable for whatever contract she signed and probably ask her how she is going to pay going forward

born_again

Cancelling the card might stop the payment, but unless the balance is paid you will lose the deposit.
You may also find that your mother is then chased for the balance.

Brooklands4

I’ve tried to cancel a future payment, (the balance of my holiday which is cancelled anyway). The American company said at the time of booking last year, that they would take the balance of $2600 on May the 25th. How can I stop this? Virgin have said they can’t do it. I’ve tried contacting the American company but they never reply. I have a card freeze facility but Virgin said it doesn’t make any difference as they will still pay the money out. I don’t really want to cancel the card as I need it open for refunds. (British Airways and Holiday Extras). Both of whom incidentally are being very difficult with refunds.

born_again

If you cancel the future payment. In effect YOU ARE CANCELLING the holiday. As such you will be liable for charges as stated in the T/C as well as losing the deposit.
ALL advice given by the travel experts is to pay the balance for the above reason.

BTW. refunds will still be processed on a stopped card. They do not require authorisation. But as per above it may render you liable for the cancellation.

khodges

Cancelling a Holiday.
I have a holiday booked with Virgin Holidays in September, due to circumstances not COVID-19 related, I now need to cancel this holiday. However I am not able to make contact with Virgin Holidays as they are only dealing with Holidays due in the next 72 hours. In line with their cancellation policy if I cancel within 84 days we will only lose our deposit (which we are fine with) however anything after 72 hours and charges are incurred. Cancellations need to be in writing. I cannot find an email address to forward my cancellation onto and I am not able to cancel using the Manage My Booking page on their website.  My concern is that I am fast approaching the 84 days and don't want to incur additional costs due to not being able to make contact due to the current situation. 

MallyGirl

khodges said:

Cancelling a Holiday.
I have a holiday booked with Virgin Holidays in September, due to circumstances not COVID-19 related, I now need to cancel this holiday. However I am not able to make contact with Virgin Holidays as they are only dealing with Holidays due in the next 72 hours. In line with their cancellation policy if I cancel within 84 days we will only lose our deposit (which we are fine with) however anything after 72 hours and charges are incurred. Cancellations need to be in writing. I cannot find an email address to forward my cancellation onto and I am not able to cancel using the Manage My Booking page on their website.  My concern is that I am fast approaching the 84 days and don't want to incur additional costs due to not being able to make contact due to the current situation. 

I would send your cancellation request to all of the following:

Refunds.hq@fly.virgin.com

Covid19amendments@virginholidays.com

customer.relations@fly.virgin.com

feedback.backhome@virginholidays.com

Voyager2002

khodges said:

Cancelling a Holiday.
I have a holiday booked with Virgin Holidays in September, due to circumstances not COVID-19 related, I now need to cancel this holiday. However I am not able to make contact with Virgin Holidays as they are only dealing with Holidays due in the next 72 hours. In line with their cancellation policy if I cancel within 84 days we will only lose our deposit (which we are fine with) however anything after 72 hours and charges are incurred. Cancellations need to be in writing. I cannot find an email address to forward my cancellation onto and I am not able to cancel using the Manage My Booking page on their website.  My concern is that I am fast approaching the 84 days and don't want to incur additional costs due to not being able to make contact due to the current situation. 

Cancellation has to be "in writing". I suggest, therefore, that you use an old-fashioned pen and paper and send your cancellation notice to their registered office address, keeping proof of postage.