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Storage charges due to Covid

I’ve recently moved back to the U.K. my personal goods where shipped and supposed to be delivered to my house. The ship was delayed by a month which coincided with the beginning of the lockdown. The U.K. shipping company has taken the decision not to deliver during the lockdown, which is fair enough. However, the company is now charging me for storage. Is this legal, do I have any recourse? 

Comments

  • sharpe106
    sharpe106 Posts: 3,558 Forumite
    Part of the Furniture 1,000 Posts Name Dropper Combo Breaker

    What does you contract say about being unable to deliver the items?


  • unholyangel
    unholyangel Posts: 16,866 Forumite
    Part of the Furniture 10,000 Posts Name Dropper
    edited 27 April 2020 at 9:13PM
    Where are the company based? Or in other words, which country has governing law over the contract? 

    Consumer rights tend to be very similar (if not the exact same) within the EU and there is an active effort to harmonise commercial law internationally to help trade. But the law can definitely vary enough to make a huge difference. 
    You keep using that word. I do not think it means what you think it means - Inigo Montoya, The Princess Bride
  • sharpe106 said:

    What does you contract say about being unable to deliver the items


    Company just says it’s following government advice, I’ve stated that many other delivery companies are managing to work safely, but they are not interested
  • Where are the company based? 
    They are based on the U.K. unfortunately my goods came into Belfast otherwise I would have hired a van to collect. 
  • Bump! Anyone know where I stand? 
  • Thrugelmir
    Thrugelmir Posts: 89,546 Forumite
    Part of the Furniture 10,000 Posts Name Dropper Photogenic
    Arrange a third party to collect your items. 
  • Galloglass
    Galloglass Posts: 1,288 Forumite
    Fifth Anniversary 1,000 Posts Name Dropper Photogenic
    Movers and shippers tend to be members of BAR. (https://bar.co.uk/). Their advice is
    There is no more pressing priority than continuing to heed to the Government’s instructions and cancelling all but the most essential move transactions, and even then only fulfilling those very few exceptional transactions once a full risk assessment has been completed and agreed by both the mover and the consumer. Any necessary* PPE will need to be procured and provided to all crew members, and any associated costs agreed before commencing the move.
    So you might need to find a shipper who is not a member of trade associations with strict rules - but then you may need to pay extra for risk assessments / PPE. Storage charges may be the cheaper option.
    • All land is owned. If you are not on yours, you are on someone else's
    • When on someone else's be it a road, a pavement, a right of way or a property there are rules. Don't assume there are none.
    • "Free parking" doesn't mean free of rules. Check the rules and if you don't like them, go elsewhere
    • All land is owned. If you are not on yours, you are on someone else's and their rules apply.
    Just visiting - back in 2025
  • diggingdude
    diggingdude Posts: 2,501 Forumite
    Eighth Anniversary 1,000 Posts Name Dropper Photogenic
    See what your contract says?  You can't be charged for a service you didn't agree to
    An answer isn't spam just because you don't like it......
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