Hermes lost my amazon return
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I had returned an amazon parcel thinking it would be quiet straight forward. It had been two weeks I contact Hermes they say to contact amazon because they want to sort it out. Amazon take forever to reply and they say they can only send a refund when they receive the parcel. I track the parcel it says it’s been collected from the place I dropped it from. It’s nearly been 4 weeks and still no hope of getting that £400 refund. I tried contacting Hermes but the live chat is a bot which sends me to amazon, and when I call it’s a bot which tell me to go to amazon too. I have no idea what to do I can’t contact either of them. I am hopeless.