Gas and Electric Mess Up Beyond Comprehension

paulsmudger

Contacting Avro is a nightmare - they are not manning the phones. I am single and live alone and they quoted me £105.00 PM for dual supply. Having never recieved any call or email from them to say I'm over consuming to my DD in the last 12 months, they now say I owe them £2200. When I asked why they had let this build up without intervention, they said that they don't offer that service and its up to me to check my statements. 
How can a single person spend £3.5k on energy - particularly as I'm away with work often.
I've asked for a meter check but cannot even get a response - what recourse do I have here?

Gerry1

paulsmudger said:

Having never recieved any call or email from them to say I'm over consuming to my DD in the last 12 months, they now say I owe them £2200. When I asked why they had let this build up without intervention, they said that they don't offer that service and its up to me to check my statements. 
How can a single person spend £3.5k on energy - particularly as I'm away with work often.
I've asked for a meter check but cannot even get a response - what recourse do I have here?

• What were the opening readings and what are today's readings?

• Have you been sending monthly meter readings?

• What is the total of all the Direct Debits shown on your bank statements?

• Have you checked that they really are your meters, e.g. by switching everything off and checking for zero consumption, then turning everything on at full blast and watched the figures rocketing up?

• Have you checked that the serial numbers on the meters are the same as shown on the bill?

Not a good idea to ask for a meter check unless you have good evidence it's faulty, you'll just face a bigger bill.