What is a reasonable good will gesture amount?

davidmcn

eddddy said:

But bear in mind that if you push them too hard, they might 'snap' and refuse to pay you anything.

Indeed, we had a recent thread here where the poster regretted not snapping up the goodwill offer before the company had another think about it.

Manxman_in_exile

eddddy said:

Tilona said:

It's a long story but it is about a missold insurance issue. So I have paid £600 in total insurance that was missold...FOS can't do anything as the company wasn't part of an FOS scheme at the time and the retailer are now offering a good will gesture of £50 after FOS spoke to them. It took me a year of hassle to get here...

If the company made the error, have they now refunded your £600? And have you now cancelled the policy?

The OP says the company have pocketed her £600 and are only offering her £50.  (ie £50 only, not £50 plus £600 refund).

sharpe106

With you saying it was missold, is that you saying that or the company saying that?

Until we actually know what the insurance policy was for and why it was not suitable nobody can really advise you.

Tilona

As mentioned before I can't do anything about the misselling issue. 
All I am asking is if anyone knows if there is a guideline (a standard percentage applied to monetary loss for example?) of good will gesture that is reasonable as I find £50 is not due to the amount paid and stress caused but also don't want to push it too far of course. Thank you very much 
P.s and no I am not getting my £600 back.

Aylesbury_Duck

Alright, you drive a hard bargain.  £53 is my full and final suggestion.  Unless you tell me it's not enough, in which case I will immediately raise it to £54. 



Or you could just tell us what you think is a reasonable offer and why, and invite comment accordingly.  

davidmcn

Tilona said:

All I am asking is if anyone knows if there is a guideline (a standard percentage applied to monetary loss for example?) of good will gesture that is reasonable

No, there is no such "guideline". The whole point about "goodwill gestures" is that they don't have to give you one at all.

Takmon

Tilona said:

As mentioned before I can't do anything about the misselling issue. 
All I am asking is if anyone knows if there is a guideline (a standard percentage applied to monetary loss for example?) of good will gesture that is reasonable as I find £50 is not due to the amount paid and stress caused but also don't want to push it too far of course. Thank you very much 
P.s and no I am not getting my £600 back.

Most of the time when someone comes on here and claims they were miss sold it's usually because they took out an insurance policy and failed to read the documentation within the cooling off period where they could have seen for themselves it wasn't suitable. If this was the case then all the "stress" caused could have been avoided if you actually took the time to read the documentation before committing to pay £600 for this policy.

Tilona

Please read my comments above. I am not going into any detail about the misselling as this is not relevant to my question. It is confirmed that I have been missold but can't take it further - end of.

My query is about the good will gesture they have offered in the scheme of things and what I could reasonably ask for as a counter. Surely that's not too much to ask?
I feel that some people (not all of course!) have been quite sarcastic and unfair when they don't know my personal situation and I have asked a general question with enough information to help provide me with a "helpful" answer. I sincerely regret having posted on this forum now as I only looked for some genuine advice to a genuine and general question. I have learned my lesson...

McKneff

You really just need to accept the offercand get on with your life. 
No one can help if you are not upfront.
It is you that is dragging the issue on now. 

davidmcn

You asked them for £600. As far as we can tell from what you've told us, they don't owe you a penny. Therefore the "goodwill gesture" needn't relate to the amount you asked for. You may as well have been asking them for a million, it doesn't mean you're going to get a bigger goodwill gesture.