B&Q Kitchen

[Deleted User]

davidmcn said:

Why would it be more difficult than call centre staff in any other sector?

Call centre staff answering phones from home with access to customer details? Sounds like a GDPR nightmare (and technically difficult too). 

davidmcn

Moneyineptitude said:

davidmcn said:

Why would it be more difficult than call centre staff in any other sector?

Call centre staff answering phones from home with access to customer details? Sounds like a GDPR nightmare (and technically difficult too). 

As above, if banks can manage it then so can B&Q. I'm sitting at home with full access to work systems. Yes, GDPR considerations apply, but nothing insurmountable.

ThumbRemote

Moneyineptitude said:

Call centre staff answering phones from home with access to customer details? Sounds like a GDPR nightmare (and technically difficult too). 

It's technically very easy, even more so if they use IP telephony and provide an appropriate handset to the call handler. 

[Deleted User]

ThumbRemote said:

Moneyineptitude said:

Call centre staff answering phones from home with access to customer details? Sounds like a GDPR nightmare (and technically difficult too). 

It's technically very easy, even more so if they use IP telephony and provide an appropriate handset to the call handler. 

I'm not at all convinced ...