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Lloyd’s bank

Lloyd’s have closed their ppi office without refunding customers that they had promised to refund and if you follow their instructions you are told to go to the website and then phone the number which says go to the website. They have been closed for over a week I have found out and they have no info as to when it will reopen. Can I report the claim to the financial ombudsman or do we claim more interest back for them holding onto the claim. This money was vital at this time, we are not talking about a small amount of money. Lloyd’s are giving out no information 

Comments

  • [Deleted User]
    [Deleted User] Posts: 26,612 Forumite
    Eighth Anniversary 10,000 Posts Name Dropper Photogenic
    You can "complain" to the Ombudsman, but their offices  are largely closed as well
    Are you not aware of Covid19?
  • dunstonh
    dunstonh Posts: 119,893 Forumite
    Part of the Furniture 10,000 Posts Name Dropper Combo Breaker
    Can I report the claim to the financial ombudsman

    The FOS are on reduced manning as well and the FCA have given firms permission to reduce servicing in non-critical areas.

    or do we claim more interest back for them holding onto the claim. 

    You dont claim anything.  When Lloyds do it they will automatically add interest up to that point.

    This money was vital at this time, we are not talking about a small amount of money. 

    So vital it took you over 15 years to complain about it.     What if you had lost your complaint?

    Lloyd’s are giving out no information 

    Anyone would think that there is a virus going around that is incapacitating the country.

    I am an Independent Financial Adviser (IFA). The comments I make are just my opinion and are for discussion purposes only. They are not financial advice and you should not treat them as such. If you feel an area discussed may be relevant to you, then please seek advice from an Independent Financial Adviser local to you.
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