Tesco Bank Contact

dakotadveils

Good evening all,

Can anyone help please , I am trying to establish a person who is the Head of customer service for Tesco bank to send a letter too, but customer service are refusing    give me any details and I do not wish to address the letter to ‘whom it may concern’ , I am only after a Mr/MRs/Miss (etc)  first name (or initial) and surname. Does anyone know whom I could address my letter to. It’s nothing untoward or anything , but it would be easier to get info out of Mi5 ! 

Any help much appreciated 
kind regards 
Mark 

[Deleted User]

It'll be because letters won't get to them. Also because people who insist on a name tend to be a little unhinged and can represent a threat.

Just send it to the customer services address.

george9071

A lot of places these days don't get letters because they get sent to the wrong place if you send it to customer services, it will go to the right person to deal with your query.

dakotadveils

Thank you, certainly not unhinged (why do people always assume its a negative reason - but appreciate what you say) and its not a complaint - the complete opposite actually. I feel a personal thank you to the person who helped us needs to have their help appreciated by their supervisor/head of department.
Everyone appreciates recognition for hard work, especially when they go the extra mile.

I'll just address it to the head of customer service and hope she gets recognition beyond the call of duty as they say.

Thanks all 

[Deleted User]

dakotadveils said:

why do people always assume its a negative reason 

It's because the stats show it's nearly always a negative reason.

2e0arr

ceo email tesco bank sates 

Tesco Plc

Mr Dave Lewis Chief Executive

   

Email dave.lewis@uk.tesco.com

   

Telephone 01992 646628 (Direct)

Switchboard 01992 632222

Website https://www.tesco.com

Social Media T F

 

Postal Address Tesco House, Shire Park, Kestrel Way, 

Welwyn Garden City, United Kingdom, AL7 1GAM

Company Number 00519500C

Company Status Active (Established 09/05/1953)

 

afis1904

If you post it to the CEO it's not gonna go anywhere. I used to work in a call centre and we had a board with thank you letters so if you just send it there it should be fine.

2e0arr

afis1904 said:

If you post it to the CEO it's not gonna go anywhere. I used to work in a call centre and we had a board with thank you letters so if you just send it there it should be fine.

I have put a few complaints to Tesco and Tesco bank. their email structure is

firstname.surname@tesco.co.uk , and or,  firstname.surname@uk.tesco.com. I went to companies house and got a list of the active directors and sent them all  a bcc copy. that way they don't know who else got one and may start emailling each other abut the terrible things they have done to you an how bad they have made you feel.. Usually what happens  is a trusted henchmen of the MD and or others picks up the case and by passes their normal customer service team. Its worth mentioning to them that there is a thread about them on MSE forum. If you need to ask for an SAR for part of your enquiry mention it and ask the CEO to process it for you and to look and listen to it before sending it to you.

Give it a try nothing to lose.

afis1904

It's not a complaint it's a compliment so definitely not the same process

2e0arr

using same as a compliment will be more effective LOL

born_again

dakotadveils said:

Thank you, certainly not unhinged (why do people always assume its a negative reason - but appreciate what you say) and its not a complaint - the complete opposite actually. I feel a personal thank you to the person who helped us needs to have their help appreciated by their supervisor/head of department.
Everyone appreciates recognition for hard work, especially when they go the extra mile.

I'll just address it to the head of customer service and hope she gets recognition beyond the call of duty as they say.

Thanks all 

If you use social media. Post it on their twitter page (just use reps 1st name). They will contact you direct for details and it will be passed to that person.
I have had several via that means. Always gets to the person involved. Or ring up and ask to speak to that person if possible or their manager.
A personal letter is great.
As a rep, any thanks like this make the job worthwhile. Far to few say thank you