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Which? Warning about vouchers
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Life__Goes__On
Posts: 2,746 Forumite

"However, the CAA, which operates the Atol scheme, wouldn’t confirm to
Which? that these ‘refund credit notes’ were financially protected. That
could mean that customers who accept one from their holiday provider
may not get their money back if the provider subsequently goes bust."
https://www.which.co.uk/news/2020/04/should-i-accept-a-holiday-company-or-airline-voucher-do-i-have-to/
"Should I accept a credit note from a package holiday company?
No. Until the CAA confirms that these refund credit notes are fully protected by Atol we are advising consumers to reject them. If your package holiday has been cancelled, you are entitled to a cash refund by law so don’t be fobbed off."
https://www.which.co.uk/news/2020/04/should-i-accept-a-holiday-company-or-airline-voucher-do-i-have-to/
New User name as MSE gave me a number in my old one.
" I am not a number! I am a free man!"
" I am not a number! I am a free man!"
1
Comments
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What if travel and villa booked separately. Are you entitled to a refund off both due to covid?0
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Which? is right in theory, but rather overtaken by events. If a company has no cash, it cannot refund, so your "rights" are unenforceable.0
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jimbo6977 said:Which? is right in theory, but rather overtaken by events. If a company has no cash, it cannot refund, so your "rights" are unenforceable.
By refusing a voucher, it leaves you open to other options like a debt or credit card.
New User name as MSE gave me a number in my old one.
" I am not a number! I am a free man!"0
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