Toolstation Refusing Refund until lockdown over

pebbles2911

Placed an order with Toolstation for delivery.  Delivery never turned up - didn't get any notification to say it wouldn't arrive.  
Sat on phone for 40 minutes to be told order had been cancelled.  Over £700 of plumbing items, radiators etc.  They then sent me on a 2 hour journey to get some of the order.  I am still owed £500 of goods.  Rang them again today, another 40 minutes.  Can't get me the goods and I cannot have a refund until their stores up and running - according to them they are following government guidelines.   The items I want are still available on their website and they say nothing they can do.  They shouldn't take peoples money if they cannot fulfil the order and should refund if they cannot fulfil the order.  Don't have the money to go and place an order with Screwfix until I get a refund.
Is this really government guidelines?

sliphi

pebbles2911 said:

Placed an order with Toolstation for delivery.  Delivery never turned up - didn't get any notification to say it wouldn't arrive.  
Sat on phone for 40 minutes to be told order had been cancelled.  Over £700 of plumbing items, radiators etc.  They then sent me on a 2 hour journey to get some of the order.  I am still owed £500 of goods.  Rang them again today, another 40 minutes.  Can't get me the goods and I cannot have a refund until their stores up and running - according to them they are following government guidelines.   The items I want are still available on their website and they say nothing they can do.  They shouldn't take peoples money if they cannot fulfil the order and should refund if they cannot fulfil the order.  Don't have the money to go and place an order with Screwfix until I get a refund.
Is this really government guidelines?

I'm sure government guidelines at this time of National Emergency is to:
Stay Home, Protect the NHS, Save Lives.

bradders1983

Are you just posting that mantra or variations of it on every thread now as you are becoming rather tiresome.

gary83

sliphi said:

I'm sure government guidelines at this time of National Emergency is to:
Stay Home, Protect the NHS, Save Lives.

Absolute rubbish, looking at the Government’s list of essential shops that were allowed to remain open it includes;

Hardware shops and equipment, plant and tool hire

https://www.gov.uk/government/publications/further-businesses-and-premises-to-close/further-businesses-and-premises-to-close-guidance

What would be the point in keeping those shops open that sell essential supplies if we weren’t allowed to go to them? Places like tool station/ screw fix etc. Are open so if we get any home emergencies we can deal with them. Your pipes aren’t going to stop bursting etc. Just because there’s a virus going around.

bradders1983

gary83 said:

sliphi said:

I'm sure government guidelines at this time of National Emergency is to:
Stay Home, Protect the NHS, Save Lives.

Absolute rubbish, looking at the Government’s list of essential shops that were allowed to remain open it includes;

Hardware shops and equipment, plant and tool hire

https://www.gov.uk/government/publications/further-businesses-and-premises-to-close/further-businesses-and-premises-to-close-guidance

What would be the point in keeping those shops open that sell essential supplies if we weren’t allowed to go to them?

Ignore him, he has been spamming other threads with the same comment, one of which after totally misreading the OP which has just made him look silly.

Retireby40

gary83 said:

sliphi said:

I'm sure government guidelines at this time of National Emergency is to:
Stay Home, Protect the NHS, Save Lives.

Absolute rubbish, looking at the Government’s list of essential shops that were allowed to remain open it includes;

Hardware shops and equipment, plant and tool hire

https://www.gov.uk/government/publications/further-businesses-and-premises-to-close/further-businesses-and-premises-to-close-guidance

What would be the point in keeping those shops open that sell essential supplies if we weren’t allowed to go to them? Places like tool station/ screw fix etc. Are open so if we get any home emergencies we can deal with them. Your pipes aren’t going to stop bursting etc. Just because there’s a virus going around.

I dont think that the government advise driving 2 hours to them though. Do they?

gary83

They do if it’s an essential journey. Which it clearly Is If for instance my house is flooding and the only way to stop it is to get a part that I have to go that far for. 

In response to the OP Before the #stayhome  brigade got involved, the government guidelines state hardware shops could remain open. How fast was the delivery originally promised?

HornetSaver

Retireby40 said:

gary83 said:

sliphi said:

I'm sure government guidelines at this time of National Emergency is to:
Stay Home, Protect the NHS, Save Lives.

Absolute rubbish, looking at the Government’s list of essential shops that were allowed to remain open it includes;

Hardware shops and equipment, plant and tool hire

https://www.gov.uk/government/publications/further-businesses-and-premises-to-close/further-businesses-and-premises-to-close-guidance

What would be the point in keeping those shops open that sell essential supplies if we weren’t allowed to go to them? Places like tool station/ screw fix etc. Are open so if we get any home emergencies we can deal with them. Your pipes aren’t going to stop bursting etc. Just because there’s a virus going around.

I dont think that the government advise driving 2 hours to them though. Do they?

I'm pretty sure they don't... then again the alternative is someone else driving the goods two hours in the other direction.

pebbles2911

bradders1983 said:

Are you just posting that mantra or variations of it on every thread now as you are becoming rather tiresome.

I have not posted this before, this is the first time I have posted about it.  This is my own personal experience, if you look at the other threads, you will see it is not me..  Toolstation are advertising goods they do not have, cancel your order and will not give refunds, people need to know about this.  They offer click and collect only and you cannot go in store to get refunds.

pebbles2911

gary83 said:

They do if it’s an essential journey. Which it clearly Is If for instance my house is flooding and the only way to stop it is to get a part that I have to go that far for. 

In response to the OP Before the #stayhome  brigade got involved, the government guidelines state hardware shops could remain open. How fast was the delivery originally promised?

gary83 said:

They do if it’s an essential journey. Which it clearly Is If for instance my house is flooding and the only way to stop it is to get a part that I have to go that far for. 

In response to the OP Before the #stayhome  brigade got involved, the government guidelines state hardware shops could remain open. How fast was the delivery originally promised?

Original delivery was two days.

LilElvis

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