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Mortgage Providers + Covid-19 Mortgage Holidays - Clydesdale Bank
Just_Karma
Posts: 2 Newbie
Has anyone here received any communications with Clydesdale bank regarding mortgage holidays as a result of covid-19?
As soon as it was announced by the government and as soon as my mortgage lender had opened the application process, I applied for a 3 month mortgage holiday at the end of March 2020.
Since then I have had no response from my lender Clydesdale Bank. I have contacted them repeatedly via their methods, which are various email address and website forms. I have also resubmitted my details as well. But yet no response. Clydesdale bank continue to take mortgage payments and yet have not even acknowledge my mortgage holiday application. I have contacted them via Twitter and the only response I have had is a general one stating they are busy at the moment. They have said they will not discuss specific details via social media and referred me to another email address. Which I have also sent multiple requests to.
All in all they have been absolutely non responsive to my application for a mortgage holiday for over a month. I am now faced with prospect of cancelling my direct debit and deliberatly missing mortgage payments.
Has anyone here received any communications with Clydesdale bank regarding mortgage holidays as a result of covid-19?
As soon as it was announced by the government and as soon as my mortgage lender had opened the application process, I applied for a 3 month mortgage holiday at the end of March 2020.
Since then I have had no response from my lender Clydesdale Bank. I have contacted them repeatedly via their methods, which are various email address and website forms. I have also resubmitted my details as well. But yet no response. Clydesdale bank continue to take mortgage payments and yet have not even acknowledge my mortgage holiday application. I have contacted them via Twitter and the only response I have had is a general one stating they are busy at the moment. They have said they will not discuss specific details via social media and referred me to another email address. Which I have also sent multiple requests to.
All in all they have been absolutely non responsive to my application for a mortgage holiday for over a month. I am now faced with prospect of cancelling my direct debit and deliberatly missing mortgage payments.
Has anyone here received any communications with Clydesdale bank regarding mortgage holidays as a result of covid-19?
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Comments
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A while back I had huge problems with Clydesdale and their breathtaking lack of customer service. I eventually got a reply from this person
Phil Rodgers, Team Leader, Mortgage, Executive, Wealth and Complex Complaints Team
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