Advice needed on delivery company and "guaranteed next day delivery"

the_lunatic_is_in_my_head

As far as I can see, during the booking flow all it says on their site is:

Delivery Guarantee

Add guaranteed delivery for £1.72 With the delivery guarantee, you will be entitled to a full refund of your carriage if your parcel is not delivered by (24/04/2020)*

*Not valid if the collection or delivery was attempted or impaired

The link to the T&Cs (on the part of the flow that has the Accept T&Cs button) doesn't mention anything about the guarantee and the term impaired is really vague.

Notice before action and small claims for the value of the service if P2G won't refund is the answer. 

Jumblebumble

shaun_from_Africa said:

Moneyineptitude said:

I wonder why people are still expecting businesses to run as normal during a global pandemic?

Surely the question that has to be asked is if a business can't provide a guaranteed service during the global pandemic, why are they still advertising this service, selling it to customers and taking money for it?
After all, the current "lockdown" has been in place for quite a while now and it was only a few days ago that the OP purchased this "guaranteed" delivery service.

They do it because they know that many people will not bothered over £ 5.00 or if it is delivered a day late and it is a Win Win for them.
It is scummy of them to offer a guaranteed refund, not turn up and then wriggle out of it

[Deleted User]

DB74656 said:

[Transcript deleted, I guess it can be provided if needed/wanted?]

Trust me, it'll never be needed or wanted...