Buyer guarantee on 3rd party collections, digital content and more

soolin

I'm trying to add to the sticky thread which I have now found again!

This is a post with links to the buyer guarantee when a courier or third party is arranged. The link to the ebay guarantee is here:
https://www.ebay.co.uk/help/policies/ebay-money-back-guarantee-policy/ebay-money-back-guarantee?id=4210

please note that if you open the sub categories that the buyer guarantee is lost if buyer sends a third part or courier to collect.
Not covered:

• Buyer's remorse or any reason other than not receiving an item or receiving an item that isn’t as described in the listing (see the seller's return policy for returns options)
• Duplicate claims through other resolution methods
• Items sent to another address after original delivery
• Vehicles, Real Estate, Business & Websites for Sale, Digital Content, Intangible Goods, Classified Ads, Services, and some Business Equipment categories
• Items damaged during collection
• Collection items damaged during shipment when shipment arranged by the buyer
• Items collected by a third party on behalf of the buyer
• Items not collected by the buyer

Buyers should be aware of these restrictions when viewing collection only items, or digital content, and sellers need to be aware of their additional protection should a claim be opened where any of the above exclusions apply.