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Buyer guarantee on 3rd party collections, digital content and more
soolin
Posts: 74,693 Ambassador
I'm trying to add to the sticky thread which I have now found again!
This is a post with links to the buyer guarantee when a courier or third party is arranged. The link to the ebay guarantee is here:
https://www.ebay.co.uk/help/policies/ebay-money-back-guarantee-policy/ebay-money-back-guarantee?id=4210
please note that if you open the sub categories that the buyer guarantee is lost if buyer sends a third part or courier to collect.
Not covered:
Buyers should be aware of these restrictions when viewing collection only items, or digital content, and sellers need to be aware of their additional protection should a claim be opened where any of the above exclusions apply.
This is a post with links to the buyer guarantee when a courier or third party is arranged. The link to the ebay guarantee is here:
https://www.ebay.co.uk/help/policies/ebay-money-back-guarantee-policy/ebay-money-back-guarantee?id=4210
please note that if you open the sub categories that the buyer guarantee is lost if buyer sends a third part or courier to collect.
Not covered:
- Buyer's remorse or any reason other than not receiving an item or receiving an item that isn’t as described in the listing (see the seller's return policy for returns options)
- Duplicate claims through other resolution methods
- Items sent to another address after original delivery
- Vehicles, Real Estate, Business & Websites for Sale, Digital Content, Intangible Goods, Classified Ads, Services, and some Business Equipment categories
- Items damaged during collection
- Collection items damaged during shipment when shipment arranged by the buyer
- Items collected by a third party on behalf of the buyer
- Items not collected by the buyer
Buyers should be aware of these restrictions when viewing collection only items, or digital content, and sellers need to be aware of their additional protection should a claim be opened where any of the above exclusions apply.
I’m a Forum Ambassador and I support the Forum Team on the eBay, Auctions, Car Boot & Jumble Sales, Boost Your Income, Praise, Vents & Warnings, Overseas Holidays & Travel Planning , UK Holidays, Days Out & Entertainments boards. If you need any help on these boards, do let me know.. Please note that Ambassadors are not moderators. Any posts you spot in breach of the Forum Rules should be reported via the report button, or by emailing forumteam@moneysavingexpert.com.All views are my own and not the official line of MoneySavingExpert.
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