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Agency keep delaying deposit refund
a6915137
Posts: 35 Forumite
Hi all,
I have moved from my previous property. I have emailed the letting agency about the deposit. the agency asked me to provide my bank details, which I did. The agency said the payment could take up to the 10 days for the fund to reach my account. but now it is a month since they have promised me to receive the deposit. I called them today again they promised that would process the fund in 4 days. their excuse is the current situation of COVIS 19. any help please on how to proceed.
Thanks for the help.
I have moved from my previous property. I have emailed the letting agency about the deposit. the agency asked me to provide my bank details, which I did. The agency said the payment could take up to the 10 days for the fund to reach my account. but now it is a month since they have promised me to receive the deposit. I called them today again they promised that would process the fund in 4 days. their excuse is the current situation of COVIS 19. any help please on how to proceed.
Thanks for the help.
0
Comments
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Just contact the relevant deposit scheme and put in a full claim - I'd have done that weeks ago...
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You've written to the landlord?You've applied to the deposit protection scheme?Post 3: Deposits: Payment, Protection and Return.
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Ye i just apply to the scheme day 1. Once money is received you just close the single claim.0
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