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eBay item received faulty, expensive courier costs - where do I stand ?
Comments
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This can be a bit of a moral dilemma, if you have to send it back. The seller must have had to pay the carrier to carry the item to you. And they obviously did so. It isn't the carrier's fault that the item is faulty. If you want them to carry it back for you, then they deserve to be paid.
"Life is much/far too important a thing ever to talk seriously about it." Oscar Wilde, in "Vera; or, The Nihilists” (much), then "Lady Windermere's Fan" (far).0 -
The OP has resolved this now.Steve_L said:This can be a bit of a moral dilemma, if you have to send it back. The seller must have had to pay the carrier to carry the item to you. And they obviously did so. It isn't the carrier's fault that the item is faulty. If you want them to carry it back for you, then they deserve to be paid.I’m a Forum Ambassador and I support the Forum Team on the eBay, Auctions, Car Boot & Jumble Sales, Boost Your Income, Praise, Vents & Warnings, Overseas Holidays & Travel Planning , UK Holidays, Days Out & Entertainments boards. If you need any help on these boards, do let me know.. Please note that Ambassadors are not moderators. Any posts you spot in breach of the Forum Rules should be reported via the report button, or by emailing forumteam@moneysavingexpert.com.All views are my own and not the official line of MoneySavingExpert.0 -
It is great when a seller does take responsibility and sorts a problem out quickly. I have had a similar problem recently, item did not work on arrival so I contacted the seller via Ebay and they refunded immediately and asked if I could dispose of the faulty item. I was happy with this outcome and would have liked to leave positive feedback but the sale is no longer there for me to do this.0
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