Section 75 protection if you accept a Flight Refund Credit Note (RCN) or voucher or reschedule

SevenOfNine

This is a useful site, various areas depending on what you want to reasearch https://thetraveljournalist.co.uk/how-to-claim-a-credit-debit-card-refund-for-your-cancelled-holiday/

I started rejecting the intention to send Refund Credit Vouchers as soon as ABTA started encouraging their members to issue them.  Email, FaceBook messaging, Twitter direct messages with a tweet referring them to my direct message. Copies & screenshots in case it was foisted on me regardless & I might need evidence of how & how many times I'd rejected the intended issue of it.

Name
Lead Passenger
Booking Ref.
I will not accept any unsolicited Refund Credit Voucher. Please refund cash in full, in accordance with the current legislation, part 3 (14).  https://www.legislation.gov.uk/ukdsi/2018/9780111168479/contents

My own opinion on what anyone should/shouldn't do is that there are far too many grey areas for every scenario, not least we've all very little idea of what this pandemic is going to do next!

What happens to the security of your ABTA guaranteed RCV if the issuer (for example TUI) decides not to renew their ABTA membership? Insurers have said if you amend your current booking, you'll still be covered for the pandemic, great, but is it clear what happens if your policy is due for renewal before you actually get on the amended holiday? As far as I know there hasn't yet been absolute confirmation that a RCV is covered if the issuer subsequently goes bust.

So many more variations of just about all of it, all grey areas. The only clear one, lawful one, is in the current  legislation. But with ABTA lobbying the Government HARD, somethings got to give. The possibility of this Government capitulating (up to a point anyway) is a risk.

Fortunately for me TUI opened a window of opportunity, I took it this Wednesday & my refund was back on my c/c yesterday.

Along the way I've formally complained to ABTA about TUI, done an insurance claim & section 75.  I doubt much of that will be successful, but I like admin work, got a lot of "how to" help from sites like Which, Travel Journalist etc, & lockdown is boring.

Life__Goes__On

One bit of info that is I think missing is "letter of deadlock"
If a credit card company either refuses or rejected your claim you can ask the FOS to look at the claim, and they will decide
If I called and they refused to enter my claim I would give them a second chance (but I don't have too)
On the second call if I again refused to take my claim then I would tall them I don't agree and needed a "letter of deadlock"
(I wouldn't be making a third call)


Also for anyone reading  the above it only for package holidays
If it's not then a Section 75, then Consumer Rights Act 2015, will mostly likely be used.

Dunas

Hopefully there will be some clarification from the Credit card companies soon as I suspect lots of families will be faced with decisions about vouchers or rebooking for their summer flights many weeks before finding out if the flight gets cancelled and if the airline subsequently goes bust they may find themselves without any means of getting a refund.

Dunas

Hi Browntoa - you said you were asking the question elsewhere - I was wondering if you got a reply please?