Vanquis bank

System

This discussion was created from comments split from: Vanquis bank referal.

Beaglebreath

I recently opened a 1year fixed rate savings account with Vanquis Bank. However when I came to transfer money into the account using the account details given my bank said there were discrepancies.
1 I had assumed that Vanquis Bank Savings Ltd was a seperate subsidiary of Vanquis Bank Ltd but it is not clear if this is the case.
2 I wanted to set up a personal account but the details given on the application form are for Business Accounts.
I have been unable to get any response on either their customer helpline despite repeated calls or via email.
If anyone from Vanquis us monitiring this Forum can you advise?

curlywatts22

I have had the same problem, I have emailed Vanquis Bank but have not heard anything back. I do know that they use Barclays as a clearing bank so whether that has anything to do with it I don't know.

Ken68

My account came together in the end. Your balance is not shown until everything is complete including confirming nominated account. My deposit read Vanquis Bank.

curlywatts22

Ken68 said:

My account came together in the end. Your balance is not shown until everything is complete including confirming nominated account. My deposit read Vanquis Bank.

In my case I get a warning from my bank that the account details of Vanquis are wrong.

Ken68

Made another successful deposit within the 5 day window, same details as original. 

Lawry

I tried to open the same account.  Luckily I only transferred £100 as a test.  It's been about 10 days since it left my account but is not showing in my Vanquis account.  I've emailed - no response, I've held on phone for over an hour (twice) and hung up.  Now their phone line isn't even accepting calls!

Ken68

Hi Lawry, have you confirmed your nominated account ?

Thrugelmir

Lawry said:

I tried to open the same account.  Luckily I only transferred £100 as a test.  

If you didnt deposit the minimum balance requirement then probably been parked and will be refunded back to you. 

Vanquished

Like others on this forum, I chose Vanquis from the moneysavingexpert recommended 1 year fixed bonds about two weeks ago. ( today is Nov13th /23). I completed the application and sent personal documentation. All I have received is an auto generated acknowledgement. It is not possible to contact them. This has made me suspicion of scamming and phishing for personal information. I’m partially reassured on this forum that Vanquis is at least an actual bank. However, I can hardly recommend this bank as it has given me considerable stress.