*Resolved-Account unblocked* HSBC Personal Account "Under Investigation" - Account Blocked Entirely

Old_Lifer

Tildaplum  has a sense  of humour,  which is  fine now this  has now been sorted  and all is well..

To continue the  the same  lighthearted theme,  there  would perhaps be the following hypothetical scenario:

 

The  OP   bought a grand piano  but paid far more than a grand for it,  this would  obviously have been seen as  a suspicious  transaction .   A note would have been put on the record  which caused the account holder to quaver as this went round and round in circles  before the error was  discovered and now the bank changed its tune.   As Tildaplum says,   the  OP  is a ' keyworker' .

gghostinthecamera

notveryeducated said:

gghostinthecamera said:

Probably my final update: got a call today from HSBC Fraud guys and all the blocks have been removed from the account and all is well. 

I didn't ask to much about why it happened but the guy mentioned that a "check" had to be made, which had been made. 

Anyway, happy ending and didn't take 10-14 days!

Glad it's all sorted. Although a massive inconvenience, I think HSBC do some kind of credit because they've acted as if, already mentioned in the thread, your account had been taken over. Enjoy the piano! 

Honestly, had no issue with them taking the relevant precautions and i'm glad they did. It was problematic that they blocked the whole account, and stated that they would take 10--14 days to reinstate it for a fraud related investigation.

Prior to Monday, my current account had disappeared from the available options when selecting to move money in line with the account freeze/block. On Monday afternoon my accounts were all fully usable in the internet banking app - the current account was back and usable (transferred some money around with no problems). This makes me think that perhaps the investigation was finished by Monday and they just took 2 days to communicate it to me....but who knows.

I get that they want to be cautious but they can do that without communicating incorrect timelines that cause anxiety and stress.

DCFC79

Id change the thread title to reflect its now sorted, magbe remove "blocked entirely" and add "now back up and running.

colsten

Thanks to OP for updating the thread title