EgyptAir refund

samal

Opinion please
We had booked to fly out on 2nd May and return on 14th May with couple of internal flights, all with EgyptAir, booked direct on EgyptAir website using Mastercard
Now that all international flights to /from all Egyptian airports are suspended until 15th May, I completed the online form for refund. Egyptair have acknowledged the form without confirming the amount but also stated "Refunds are being processed after resumption of our normal flight schedules" - can they do that?
If not successful with EgyptAir for the full refund, would it be best for chargeback or Section 75 refund request?
Thanks you in advance ?

Life__Goes__On

I would guess as you booked with an Egyptian airline and all flights are within Egypt then Egyptian law would cover your contract, so they can  do whatever their law allows.
If they don't paid up  then go for a Section 75 as you have nothing to lose trying that.

samal

thanks but we booked London to Cairo with two internal flights so would not EU law apply

Life__Goes__On

Sorry misread that,  EU rules only cover a nonEU flight   if it leaves a EU airport.  If it takes off from a NonEU airport even it it lands in a EU airport it is not covered.
So if were all singles the only cover would be is London to Cairo.
I don't know the rules if  you bought a London to Cairo return, hopefully some else can advise that.

samal

My apologises
No singles
We are London based, it was a holiday booking, London, Cairo, Luxor, Cairo to London

Life__Goes__On

Hi,
Did further reading EU rules will not apply   Each leg is classed as separate even if booked as a return.
So the only flight under EU rules was your London to Cairo flight

Alan_Bowen

What the law says and what you can do when the booking is with a company based in Egypt are two different things. Rights are worthless if they cannot be enforced and frankly Egyptair is doing no more or less than 95% of other airlines. Their argument is that they can only refund when they can start sales again, that would suggest their bank accounts are currently empty, they may be but if they have made a reasonable offer, you may find it difficult to succeed in a claim against your card, it is the last resort, not the first port of call.