End of Contract during lockdown

LissaLou922

Hi all,
I have had a 24 month contract with Three for an iPad with data that came to an end of 4th April. When I contacted them to cancel the contract and not renew they said they couldn't do it there and then because that team was not up and running in the lockdown as staff was short. They have said that they have noted in my account for it to be actioned but this is nearly £40 a month. Would I be able to cancel my direct debit about the next bill payment without any repercussions from the company about non-payment as my contract is ended and I don't want the service anymore?

boo61

Hi, Sorry I dont have an answer. But I need the same advice as I'm having the same problem!
I can only get through to them via webchat, and they keep telling me they can't access my account details and I have to wait until lockdown is over to cancel my contract (which ends this month). Can you believe it!! 
Ive recorded the webchat, and I've paid up to date and cancelled my DD. I'm about to write to their complaints department (as this is the only address I can find for them)
Its not right that I'm being told they cant access my account for me to be able to cancel a contract, However, if I was a new customer wanting a new phone contract they'd soon be able to set me up an account!!
I'm getting so frustrated with them. 

bradders1983

LissaLou922 said:

Hi all,
I have had a 24 month contract with Three for an iPad with data that came to an end of 4th April. When I contacted them to cancel the contract and not renew they said they couldn't do it there and then because that team was not up and running in the lockdown as staff was short. They have said that they have noted in my account for it to be actioned but this is nearly £40 a month. Would I be able to cancel my direct debit about the next bill payment without any repercussions from the company about non-payment as my contract is ended and I don't want the service anymore?

Send a letter via Recorded Delivery giving the required notice period. 

prowla

I think general advice is don't cancel a direct debit.