Clickstay refusing to return deposit

liannalondon

I booked accomodation in Fuerteventura through clickstay and was due to go on 25th April. They advised me that (even though the island is in lockdown) the 250 euro deposit is non refundable under any cirumstances if I cancel the booking. The owner of the villa can't cancel as she will be charged too. Should I accept the rest of the money they try to get the deposit back on insurance?

Browntoa

It's quite clear when you booked that the deposit is non refundable and your insurance won't cover

liannalondon

hi, as I intend to re book I have asked if they can give me a credit note, as if I changed the dates there would be no charge, I cant change dates yet obviously as no one knows how long this will last, I'll let you know how I get on!!

Life__Goes__On

those T&C are if the renter (OP) cancels

Life__Goes__On

https://www.clickstay.com/general-terms
9.3
If the Owner cancels a Booking Contract, or if you do not agree with any changes that an Owner makes to a Booking Contract and then cancel the Booking Contract, you may be entitled to a full refund.

There is not a reference to what is classed as "may" (it's a too general term to have legal meaning). Would need to define what circumstances  you wouldn't get a full refund.

So I feel you should get a full refund