Help - iWeb customer services contact email address (or complaints team)

masonic

It's also a very basic, no-frills offering, which benefits from shared infrastructure being part of the more expensive Halifax Sharedealing. So a bit of cross-subsidisation, and a bit of cost-cutting. The price per trade probably reflects the actual cost to execute. Jarvis-XO seem to have got by with their £5.95 pricing for many years, and I've not heard any complaints about the service there.

port_of_spain

IWeb do have a very basic IT system. Does the job of letting you buy and sell stuff, but no bells and whistles. I suspect that a major reason they charge £5 to buy or sell funds, instead of a holding charge based on the percentage of the current value, is that the latter would have involved a lot of IT development work.

I've just been surprised to see that a fund buy order which I placed on Good Friday (10 April), and had assumed would be executed on the next working day, Tuesday (14 April), was only executed on Wednesday (15 April). In this case, the unit price was nearly 3% lower on Wednesday, so that was lucky for me. Of course, it could have gone the other way.

More trivially, the way IWeb round unit prices, numbers of units, and even amounts invested in fund trades is often puzzling. Looks like quirks in their IT system, but doesn't really matter.

Thrugelmir

masonic said:

 Jarvis-XO seem to have got by with their £5.95 pricing for many years, and I've not heard any complaints about the service there.

It's a pure consumer offering. If you require a full blown brokerage service then there's that available too through Jarvis Investment Managers themselves. I've had no problems trading international stocks through x-o. Same flat £5.95p charge applies still. I've never had to wait longer than 24 hours to receive an answer to an email, likewise being able to ring directly through to the traders makes for an extremely efficient service. 

[Deleted User]

I've connected to online chat yesterday and was able to chat with someone within one minute. I suggest you try again.

My chat was regarding ISA transfer, which is unfortunately still processing, its on their radar but employee couldn't give any ETA on it.

HHarry

pioruns said:

I've connected to online chat yesterday and was able to chat with someone within one minute. I suggest you try again.

My chat was regarding ISA transfer, which is unfortunately still processing, its on their radar but employee couldn't give any ETA on it.

Same for me yesterday.

justfranc1

iweb complete shambles been trying to an open an account since 3rd Jan, they opened the account then closed online access  few days later because they wanted full ID, which I sent mid Jan since then no response apart from the automated reply to my ID, they don't answer emails, don't pickup the phone and can't get onto Live chat because you do that after you've logged into your account. joke of a service.