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Auto Europe Terms & Conditions
Hosepipe99
Posts: 3 Newbie
I have car hire booked for June and Auto Europe's T's & C's say I can cancel any time at no cost up to 48 hrs before the booking. When I tried to cancel there was this message:
As per the Terms and Conditions of your reservation, Auto Europe would like to remember that we will not charge any cancelation fees up until 48 hours prior to pick-up, however due to the higher cancellation volume caused by the Covid-19, Auto Europe will be charging a small fee of £20 to cover payment fees and processing the cancellation.
How can they arbitrarily change the contract? Also, as they are just an agent, they may make less than £20 per hire normally.
As per the Terms and Conditions of your reservation, Auto Europe would like to remember that we will not charge any cancelation fees up until 48 hours prior to pick-up, however due to the higher cancellation volume caused by the Covid-19, Auto Europe will be charging a small fee of £20 to cover payment fees and processing the cancellation.
How can they arbitrarily change the contract? Also, as they are just an agent, they may make less than £20 per hire normally.
0
Comments
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They can't, they're trying it on.0
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I’ve just seen the same thing! Any luck in sorting it out or thoughts on how to tackle it?0
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If you paid by card try a Chargeback for the missing amount then section 75 if credit card if over £100
New User name as MSE gave me a number in my old one.
" I am not a number! I am a free man!"0
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