Auto Europe Terms & Conditions

Hosepipe99

I have car hire booked for June and Auto Europe's T's & C's say I can cancel any time at no cost up to 48 hrs before the booking. When I tried to cancel there was this message:
 As per the Terms and Conditions of your reservation, Auto Europe would like to remember that we will not charge any cancelation fees up until 48 hours prior to pick-up, however due to the higher cancellation volume caused by the Covid-19, Auto Europe will be charging a small fee of £20 to cover payment fees and processing the cancellation. 
How can they arbitrarily change the contract?  Also, as they are just an agent, they may make less than £20 per hire normally.

Aylesbury_Duck

They can't, they're trying it on.

Penguin2000

I’ve just seen the same thing! Any luck in sorting it out or thoughts on how to tackle it?

Life__Goes__On

If you paid by card try a Chargeback for the missing amount   then section 75 if credit card if over £100