Laura Ashley Purchase - not accepting refunds

homebuyer2

I ordered some items from Laura Ashley on 17th March (totalling £150). Half the order hasn’t arrived and I am chasing this up. 

Of the items that did arrive, they only arrived late last week and I’ve realised that I’ve ordered slightly the wrong item. 

Normally this would be fine as I think I would legally be allowed to ask for a refund due to the distance selling rules. But now, as they have gone into administration they aren’t accepting refunds or exchanges. The item that I would like to exchange is worth about £65. 

Is there anything I can do or perhaps try to claim back on my credit card? When I placed the order, it was in good faith and they hadn’t gone into administration as far as I knew. 

[Deleted User]

You can't claim for an "unsuitable" change of mind purchase from your credit card company. However, you could certainly claim for the goods not received (if they are not simply delayed)

This Consumer Rights question would be better posted on a more appropriate forum than "Reclaim Bank Charges", by the way.  

homebuyer2

Thank you.

Can anyone advise how to post it to a more suitable forum. Apologies for posting it to the wrong place.