Roblox

ej2201

DCFC79 said:

ej2201 said:

She doesn't have any of that. Unless u know what to ask for no one tells you. She only went blind a year ago. What software does that or what do you have? He doesn't have access to her account. We think the details were saved when she purchased something. 

Does she have adequate measures in place eg password locked ?

If in place then the purchases wouldn't have happened.

Id tell her (or you do it if she allows it) to remove the card details asap.

shes removed all the devices for now so he cant access anything plus the card has been stopped. Unfortunately she cannot see to make any changes. Until lockdown is over there is very little i can do plus i live 50 miles away. We’ll get things sorted once this is over. 

Undervalued

ej2201 said:

Undervalued said:

ej2201 said:

She doesn't have any of that. Unless u know what to ask for no one tells you. She only went blind a year ago. What software does that or what do you have? He doesn't have access to her account. We think the details were saved when she purchased something. 

Well he clearly did! 

She may not have intended him to but, as you say, details were probably saved and that means anybody using her login on that computer (please don't say there was no login setup!!!) could have spent her money. 

Presumably these 167 payments (averaging a little under £20 each) must have been made over some weeks or months? Surely she must somehow keep track of her account? I appreciate being blind makes this vastly more difficult but if it is possible for her to use the computer and authorise payments when she wishes, I am at a loss to understand how so many transactions could be missed? If not the transactions the balance of the account must have been steadily dropping. Unless she is really quite well off this is a large amount that most people would notice.

What finally brought it to her attention?

The post clearly states from 4th to the 10th! She went to use her card and it declined. At the end of the day all she is looking for is any advice to try and recover the money instead of judgemental comments.  I hope to god you never make a mistake and need someones help. Unfortunately Natwest gave her a large overdraft which is why all the transactions went through. Another long story!  She currently has no PA’s going in and hasnt been given any advice from the bank or any other organisation on how to check her own account so is reliant on home help. The transactions before last week were very small and clearly hadn't been flagged by the PA’s who she had been asking to check her statements for her. Unless you have any advice as to how she can keep track of her own finances or any way she can  recover any of the money id appreciate it if you all kept your judgemental comments to yourself. Shes made an innocent mistake which has now landed her in debt. 

This is a discussion forum for the benefit of all that read it. It is not a private advice service and opinions are certainly not limited to those you want to hear. Just because you started a particular thread does not give you control over it.

born_again

Sorry, but this is potentially not going to be good news.
If the details were stored in the google account, then these transactions will be showing in there and should also have the "Google" prefix in the Natwest account.
So is it possible that he knew the password to make the transactions? Or even actually set it up himself adding his mothers card details?
Natwest are correct there is nothing they can do in these situations. It is not fraud (as known family member) and there are no dispute rights.
You are at the mercy of Roblox to refund the amounts. At 11 he is of a age where many companies assume they know what they are doing.
If they do refund, then expect them to want to close his account down to protect themselves.

I hope you do get it sorted. )

ej2201

born_again said:

Sorry, but this is potentially not going to be good news.
If the details were stored in the google account, then these transactions will be showing in there and should also have the "Google" prefix in the Natwest account.
So is it possible that he knew the password to make the transactions? Or even actually set it up himself adding his mothers card details?
Natwest are correct there is nothing they can do in these situations. It is not fraud (as known family member) and there are no dispute rights.
You are at the mercy of Roblox to refund the amounts. At 11 he is of a age where many companies assume they know what they are doing.
If they do refund, then expect them to want to close his account down to protect themselves.

I hope you do get it sorted. )

thank you. From what i’ve been reading up on i think you are right. I’ve messaged Roblox on her behalf so i’ll wait to see what they come back with. Her son has no access to nothing now.  Its so difficult to sort stuff and at the moment we are making assumptions as to how he got her details but we think it is via a google account. Once its over i’ll have to go down to her and get a few things sorted. From what someone else said there is something out there that will allow my friend to manage her own finances. No organisation or bank has ever said that anything like this was available. Its hard to find things when u dont know they are available.   I’ll be taking over her account for the time being so i’ll keep an eye on all the transactions but this could well end up being one of life's bad experiences!  

Thanks again. 

davidmcn

ej2201 said:

born_again said:

Sorry, but this is potentially not going to be good news.
If the details were stored in the google account, then these transactions will be showing in there and should also have the "Google" prefix in the Natwest account.
So is it possible that he knew the password to make the transactions? Or even actually set it up himself adding his mothers card details?
Natwest are correct there is nothing they can do in these situations. It is not fraud (as known family member) and there are no dispute rights.
You are at the mercy of Roblox to refund the amounts. At 11 he is of a age where many companies assume they know what they are doing.
If they do refund, then expect them to want to close his account down to protect themselves.

I hope you do get it sorted. )

From what someone else said there is something out there that will allow my friend to manage her own finances. No organisation or bank has ever said that anything like this was available. Its hard to find things when u dont know they are available.

It's a pity she's not had more useful advice from anybody after a year. You might want to have a look at the accessibility bit of NatWest's website. The big banks are all well-used to assisting disabled customers.

And generally she should investigate screen-reader software to help with computer use.

Nannytone

I use the NatWest banking app app.
This can be installed on either a tablet or a phone.
I use both speech to text and talk back apps.
K

cheerfulcat

ej2201 said:

Once its over i’ll have to go down to her and get a few things sorted. From what someone else said there is something out there that will allow my friend to manage her own finances. No organisation or bank has ever said that anything like this was available. Its hard to find things when u dont know they are available.   

The RNIB might be able to help? https://www.rnib.org.uk/practical-help/technology-hub/technology-support

Fosterdog

If she hasn't put her card details into google for several years then those details would no longer be valid (assuming she gets a new card every 3 years) so that can't be where the payment came from. Either she has updated those details at some point or her son has taken her card and set up another payment method directly to roblox rather than through google. This isn't the banks fault in any way.