Buyers rights

the_lunatic_is_in_my_head

Moneyineptitude said:

the_lunatic_is_in_my_head said:

If the consumer takes the effort to see it through to small claims then the process may decide otherwise.

Do you really think a Court (at some unspecified time in the future) will find in favour of a customer who failed to practice any due diligence before purchasing an item that could potentially have posed a health risk during a National Pandemic? 

At the moment, the retailer won't accept it back at all so it's worth nothing in terms of a refund. Perhaps the retailer may accept a return after a suitable period, but I would still expect only a small partial refund to be offered given that it can no longer be sold as new. 

These really are "interesting" times...

The court is obligated to rule in accordance with the legislation. 

Stating people shouldn't have consumer rights due to virus isn't the topic of the board, a point which was politely hinted at earlier. 

[Deleted User]

the_lunatic_is_in_my_head said:

An equal concern could be applied to lampshades, pairs of shoes, rugs and carpets or curtains amongst other things. 

There are equal problems returning any of those at the moment  too. 

the_lunatic_is_in_my_head

Moneyineptitude said:

the_lunatic_is_in_my_head said:

An equal concern could be applied to lampshades, pairs of shoes, rugs and carpets or curtains amongst other things. 

There are equal problems returning any of those at the moment  too. 

If items are able to be delivered, they are able to be returned, is the same process but in reverse. 

It's either a two way street of retailers sell and accept they must make allowances for their obligations, or you close the road and don't trade. 

IMHO it's improper to take the stance that it's acceptable to place risk on all those who work in the supply chain for a transaction to occur but then say the risk is too great for the item to go back the other way when it's permitted to. 

If that stance was generally supported it wouldn't take long for it to be taken advantage of, which is why we have consumer rights.