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Theatre tickets refund

We have 6 theatre tickets to see Phantom on 1st May. It has been cancelled but we are only being offered a future performance or credit voucher from ATG tickets. I want a refund. How do I go about it? 

Comments

  • bradders1983
    bradders1983 Posts: 5,684 Forumite
    1,000 Posts Third Anniversary Name Dropper
    Have you asked them?
  • elsien
    elsien Posts: 37,267 Forumite
    Part of the Furniture 10,000 Posts Name Dropper Photogenic
    Have you looked in the guides linked to right above your post? 
    All shall be well, and all shall be well, and all manner of things shall be well.

    Pedant alert - it's could have, not could of.
  • 7Phil
    7Phil Posts: 496 Forumite
    Fourth Anniversary 100 Posts Name Dropper
    You might not get "what you want".
    If you can't make the new date of the performance your quickest option will be to sell your ticket on to someone that can.
    If you still want a refund you may be able to get it (less booking, delivery etc fees) but you will probably need to wait until after the performance has happened for this to be processed. I expect long delays for these to be processed.
    It might be quicker to accept a credit voucher or tickets to a performance at a later date, after everyone's lives resume.
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