They ask for evidence to support my claim

mickr8

Hi made a claim for my ppi refund from alliance & Leicester  in may 2019 even sent them a copy of the loan agreement and certificate of insurance only to receive a letter my claim was unsuccessful. After speaking to them they told me they didn’t look into that loan but a more resent one.
so had to make a fresh claim but also complained to the ombudsman to only hear from them that there’s no proof of ppi being added to the loan even though they have the same information I sent Santander 
I feel the only way to prove that I paid ppi is to show bank statements from 17 years ago which  show the same figure as on the loan agreement which confirms ppi was paid is there anything else I can do

[Deleted User]

Your bank statements will be fine, if they show the monthly sum including PPI.

mickr8

How do I get them from 17 years ago

[Deleted User]

mickr8 said:

How do I get them from 17 years ago

I think your "complaint" is over.

Sorry.. 

[Deleted User]

mickr8 said:

How do I get them from 17 years ago

If you no longer have them, you can't after all this time.

-taff

If you still bank with them you can send a SAR specifically asking for staements from the account. They may have them. If you don't, the SAR is going to be almost no use to you.