📨 Have you signed up to the Forum's new Email Digest yet? Get a selection of trending threads sent straight to your inbox daily, weekly or monthly!

Interesting Which! Article

Pok3mon
Pok3mon Posts: 163 Forumite
100 Posts Photogenic First Anniversary
edited 19 May at 4:42PM in Coronavirus Board
which.co.uk/news/2020/04/coronavirus-travel-agents-breaking-the-law-by-refusing-or-delaying-cancelled-package-holiday-refunds/

Comments

  • bagand96
    bagand96 Posts: 6,583 Forumite
    Part of the Furniture 1,000 Posts Name Dropper
    Whilst interesting there is nothing new there, it's what plenty of people on this board have been saying for 2 weeks or more now.

    The law is on the side of the consumers.  Whilst it seems simple, there's a lot of factors at play here.  14 day refund deadline in the legislation is quite clearly out of the window - even for those companies that are doing refunds.  The shear volume of refunds, and the fact the travel companies are WFH and at reduced capacity means it's not achievable.  The legislation was not conceived with a worldwide travel shutdown in mind.

    For those agents that are stalling on refunds, or flat out refusing them, they're hiding behind ABTA at the moment.  But it's a cashflow issue.  A lot of businesses may not have the cashflow in the business or available to them immediately.  Be they small independent online agents, or large multinationals.  That's the unfortunate truth.

    It's a mess.  It will likely need government to take a stance on it to resolve.  But none of that is going to happen quickly.
This discussion has been closed.
Meet your Ambassadors

🚀 Getting Started

Hi new member!

Our Getting Started Guide will help you get the most out of the Forum

Categories

  • All Categories
  • 351.4K Banking & Borrowing
  • 253.3K Reduce Debt & Boost Income
  • 453.8K Spending & Discounts
  • 244.4K Work, Benefits & Business
  • 599.7K Mortgages, Homes & Bills
  • 177.2K Life & Family
  • 258K Travel & Transport
  • 1.5M Hobbies & Leisure
  • 16.2K Discuss & Feedback
  • 37.6K Read-Only Boards

Is this how you want to be seen?

We see you are using a default avatar. It takes only a few seconds to pick a picture.