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Income tax overpayment

Firstly sorry if this is in the wrong section .
I've had an overpayment showing in my online HMRC account of over 4 thousand pounds for some years now but when I click to ask for a repayment I get a message saying our records show you don't have any amounts to repay or something similar.  I think it's from when an accountant I was using around 15 years ago left money on account as I had had an ok year and he warned about hmrc possibly asking for money upfront the year after if my trend in earning continued . 
I had a few rubbish years after that but when I logged in and noticed the amount (screenshot added ) I got the no available overpayments to reclaim message .
Is this because the time allowed for me to reclaim the overpayment elapsed or am I missing something else .
Advice appreciated. 

Comments

  • [Deleted User]
    [Deleted User] Posts: 4,176 Forumite
    Part of the Furniture 1,000 Posts Name Dropper Photogenic
     If you can't request a refund online you will have to phone them 
  • calcotti
    calcotti Posts: 15,696 Forumite
    Part of the Furniture 10,000 Posts Name Dropper
    Sounds like you are clicking the make a payment option rather than the refund option (or at least the computer thinks you are).
    Information I post is for England unless otherwise stated. Some rules may be different in other parts of UK.
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