Bounced standing order: missed payment/arrears

7Phil

Ok, this is worth a shot for sure. Hopefully even if I just explain the situation and they agree to remove the marker based on a once-off situation.
Cheers

xlnc99

There is no need to explain the situation. You just tell them in the complaint that you have a late payment marker and it has been done by error by yourselves because you were never in arrears in that month the marker was put. Say you just noticed it now and would like it removed.

There is no need to mention the standing order, let them try and give you a reason why before arguing the case. Stick to the facts,

xlnc99

FYI - i have an account with HSBC and previously missed many DD and SO, never once got a late paymement. I believe your threads are very old, 2012, may have been a different time. I no for sure nowdays they have never given me anything and i have never heard of such a case for any banks.

7Phil

OK maybe.
I did call them near the time though and it was explained to me.

xlnc99

In that case they may have notes, but regardless they are still in the wrong. You dont need to mention the phone call previously or that you just noticed it now. Just dont mention either in the complaint

D3xt3r5L4b

7Phil said:

January 2018 I had a standing order from my savings account that bounced. Was an order of payments issue that at the time I wasn't worried about because I though worst case scenario I would get a missed payment fee and deal with it. The standing order bounced. Next day I sent the payment to the recipient via BACS. They didn't even register anything was missed.
Then after a couple of months I saw a "missed payment / arrears" showing on my credit file on my savings account. I thought that was strange because this is my regular savings account that my salary is paid in to. My bank holds my money. I don't owe them anything. I don't owe them a monthly payment.
I called them (HSBC group) and was explained that the missed standing order was the "missed payment". Although it looks like I missed paying money to the bank it was actually that I missed an outgoing payment. OK. Fair call & rookie error. I did not understand and learnt this lesson about standing orders now.

Fast forward two years and this is still sitting on my credit file with multiple agencies as a smear: "ONE ADVERSE ACCOUNT".
Drill in to that warning and find my single missed payment in Jan 2018 from my savings account showing up as the full month being "in arrears". On a savings account.
Come on. I missed the scheduled standing order and paid the money manually the next day.

This is beyond frustrating. How long does it take for this to drop off? Full six years?

Savings accounts aren't reported to the CRA's.
There's so many pieces missing to this puzzle..