Carlton Lesiure charging flight cancellation fee

Biscuit_Hed

I booked a flight with BA through Carlton Leisure, and am due to fly in 3 days. Obviously the flight has now been cancelled. I have been in touch with Carlton Leisure today and they said they will *attempt* to get a refund through BA (who, they insist, are only offering credit vouchers), but it will come at a forfeit of a £100 admin fee, if indeed they can secure a cancellation. I was expecting this given recent reviews on TrustPilot, and appreciate it is in their terms and conditions, but I am appalled that they are not waiving it given the current circumstances (i.e. COVID-19, my flight is cancelled, FCO advice against all non-essential travel, and I am not asking a refund through any fault of my own). 

I would now like to pursue the possibility of Section 75 Visa chargeback through my credit card, but will Visa honour this if Carlton Leisure are *maybe* going to give me a refund, albeit a partial one? Would I be eligible for S75 if I gamble with taking a credit voucher? This is complicated by Carlton Leisure asking me to reply to their email stating in writing that I will accept the admin fee, and they want a reply at least 48 hours before my flight it due to take off. That gives me until precisely 07:05 tomorrow morning to reply, meaning I won't be able to call my credit card company before then. They have *helpfully* not outlined where I stand if I exceed their 48 hour deadline.

If anyone can advise on the section 75 process and where I might stand, I would be very grateful!

Browntoa

If you get a voucher , or an offer of a voucher , then a s75 will be refused.

Any money claim attempt will go behind a long long line of delayed court cases 

Caz3121

Biscuit_Hed said:

 I am appalled that they are not waiving it given the current circumstances (i.e. COVID-19, my flight is cancelled, FCO advice against all non-essential travel, and I am not asking a refund through any fault of my own). 

Agents make tiny margins selling flights, their income from service fees will contribute to the funding of their operations...if they waived the fees how would they pay their staff that are required to process all these transactions with the airlines on your behalf as you asked them? do you suggest that the staff work for free?
You make some tradeoffs when you choose to deal with a third party to save a few £. Fees are part of this. Not your fault flights cancelled, FCO etc but also not theirs.

Biscuit_Hed

Browntoa said:

If you get a voucher , or an offer of a voucher , then a s75 will be refused.

Any money claim attempt will go behind a long long line of delayed court cases 

Thank you for your helpful reply Browntoa, that helps me decide how I should proceed