New sofa has melted!

aw1234

We purchased a sofa from DFS and it arrived just over two weeks ago. There was an issue with the sofa bed section that was noted and reported and we were told someone would be sent out to repair it. This has (rightly) been delayed due to the coronavirus situation and we were informed the issues would still be logged and repaired when possible. Anyway, yesterday we noticed a large hole in the cushion of footrest portion of the L shaped sofa. Upon inspection it looks like the material and some of the filling has melted! It is not a section we sit on as it is just used for feet occassionally, we do not eat on the sofa or rest anything hot on it. Do we have any leg to stand on to get this repaired if we don't know how it could have happened? Surely the material of a sofa shouldn't melt or breakdown or whatever has happened?! Never mind within the first few weeks of owning it. DFS do have a 15 year guarentee on mechnisms and springs etc but doesn't seem to have anything to do with the fabric, however would this fall under defective goods or anything? ANY help would be appreciated, we just don't know what to do at this point.

Slithery

How did you melt it?

ElephantBoy57

aw1234 said:

Upon inspection it looks like the material and some of the filling has melted! It is not a section we sit on as it is just used for feet occassionally, we do not eat on the sofa or rest anything hot on it.

If it is external and internal things that you are saying has melted, then it must be a manufacturing fault. What do you mean by melted?

aw1234

Slithery said:

How did you melt it?

We aren't sure, potentially an overheating laptop placed on the end, but surely this shouldn't be enough to melt the fabric?

aw1234

ElephantBoy57 said:

aw1234 said:

Upon inspection it looks like the material and some of the filling has melted! It is not a section we sit on as it is just used for feet occassionally, we do not eat on the sofa or rest anything hot on it.

If it is external and internal things that you are saying has melted, then it must be a manufacturing fault. What do you mean by melted?

There is a hole in the fabric and the outside of the hole feels slightly harder if that makes sense? 

kazwookie

Take some photos, and email them to the supplier and ask for replacement or repair.

unforeseen

aw1234 said:

ElephantBoy57 said:

aw1234 said:

Upon inspection it looks like the material and some of the filling has melted! It is not a section we sit on as it is just used for feet occassionally, we do not eat on the sofa or rest anything hot on it.

If it is external and internal things that you are saying has melted, then it must be a manufacturing fault. What do you mean by melted?

There is a hole in the fabric and the outside of the hole feels slightly harder if that makes sense? 

You mean like a cigarette burn? 

dogshome

Check how hot the underside of the L/top gets whist in use - If the fabric on the sofa is polyester based, it doesn't take a huge amount of heat to destroy it

TELLIT01

If it was only the filling which was showing a problem then it would be easier to put it down to a manufacturing fault.  If there is a hole in the covering it would seem excessive heat has been applied, from whatever source.  It's highly unlikely that the manufacturer will accept any responsibility.  If the laptop is getting so hot that it can melt fabric, the laptop needs checking out.

onomatopoeia99

You shouldn't put a laptop down on anything other than a hard surface like a desk or table.  Anything with give in it, like your lap, or a sofa, has the potential to block the vents where hot air is blown out underneath.