Cancelled events not offering refunds 5 April 2020 at 1:46PM in Sports & fitness MoneySaving 3 replies 263 views

markcnash

Is it right that a event can be canceled and then not offer a refund ? 
The events are from Tough runner UK and mine id the Westonbury Duathlon but its the same for all events with them that no refunds are offered but only entrance into next years event. If i wanted next years event I should be able to book that closer to the time and not be held to it so far in advance 


Dear All,

We have been closely monitoring the situation surrounding the COVID-19 (novel coronavirus).

We have decided to postpone the Westonbirt Duathlon in an effort to help control the spread of the virus. All participants will be automatically transferred to the new date (TBC). We are working with the Arboretum and will do our best to communicate a new date this week.

We expect that there are going to be substantial and widespread event postponements in the coming weeks and months.

Sadly, we are not in a position to offer refunds. Tough Runner UK is offering several reasonable alternative options to its athletes, based around the postponement of events. 

Our website will be updated shortly, announcing any further postponements and information on COVID-19 (novel coronavirus).

We appreciate your patience in the coming days and weeks, Thank you for your continued support, and we wish you the best in health and wellness. We will continue to do everything we can to support you during this difficult time for our industry.

Tough Runner UK is well prepared to face these challenging times, and we are working hard to put your safety first.

Adam Newton

Tough Runner UK

lisyloo

Legally yes I think it’s right.
if it was me I wouldn’t think it was morally right.

Pollycat

You might like to take a look at this MSE link that mentions cancelled events - in particular Martin's comments

https://www.moneysavingexpert.com/news/2020/03/coronavirus-help-and-support/?_ga=2.72480852.631799703.1585825794-1855666238.1585825794

lisyloo

I've just got a refund from AMEX for some theatre tickets because ATG (ambassadors theatre group) are an exception in not offering refunds. AMEX immediately (same day) refunded me in full.

I can see the point about forebearance but not everyone can use a voucher (for example people moving from the area) so this should not be the only option. Also in this case it was against the terms and conditions and the regulatary body's (STAR) rules, so they were behaving badly. Also some individuals may be experiencing hardship themselves and it's not their responsibility to bail out businesses who should have their own contingency in place.

But my point was that your payment provider might provide some help.

Just because something is in Ts and Cs doesn't make it fair, legal and enforceable.

So my advice is try a dispute with your card provider.