Halifax mortgage mistakes

WillimS2020

minimike2 said:

Devonjim100 said:

I have two science degrees. I am not stupid. About five years ago I asked Halifax to check my mortgage over its term. They found overpayment had not been factored in, GIGO. It is clearly in the public interest to let people know that mistakes are made. I do not trust  corporations. If you do you are a naive fool. 
You do not have a clue either. I have made a number of over payments on the High Street quite recently and a mistake was made by the cashier. I have multiple accounts. 
Further another mistake was made by Haifax on 'buy to let'. I was erroneously charged interest on one of these accounts too.
I could go on but I won't. 

Please explain how I "do not have a clue"?
My 17 years experience working in the mortgage industry say otherwise. During which time, for the record, I have encountered many academic types, who whilst totally intelligent people, had literally no clue about mortgages or finance in general. In addition, I have come across dozens of people who thought that "mistakes" had been made, when most of the time it was the fact they did not understand correctly the workings of the product. What I do have no clue about, is exactly what has happened in your situations. Which brings me back to the original point of calling Halifax.

In all my time of using financial products, I only ever had an issue once, caused by a system error by the lender. It was corrected. I called them up to fix it, because that was the right course of action. Guess what - Other people will have had the same issue at some point, I am sure. It is a fact of life that sometimes things are not perfect. You appear to be a "tin foil hat" type - Thinking everyone is deliberately out to get you and rip you off, which is far from the reality of life.

I'd go along with that only for one factor, how many times do you have to write to a company to tell them they've made a 'mistake'  they've given you too much money, or they've knocked too much off your mortgage, its strange that when a 'mistake/error' or whatever it is you want to call it, its always financially  in the favour of the banks or building societies and the customer loses out, are you telling us these computers are programmed only to make mistakes/errors that benefit the banks/building societies, because that's how it works. 

dunstonh

WillimS2020 said:

minimike2 said:

Devonjim100 said:

I have two science degrees. I am not stupid. About five years ago I asked Halifax to check my mortgage over its term. They found overpayment had not been factored in, GIGO. It is clearly in the public interest to let people know that mistakes are made. I do not trust  corporations. If you do you are a naive fool. 
You do not have a clue either. I have made a number of over payments on the High Street quite recently and a mistake was made by the cashier. I have multiple accounts. 
Further another mistake was made by Haifax on 'buy to let'. I was erroneously charged interest on one of these accounts too.
I could go on but I won't. 

Please explain how I "do not have a clue"?
My 17 years experience working in the mortgage industry say otherwise. During which time, for the record, I have encountered many academic types, who whilst totally intelligent people, had literally no clue about mortgages or finance in general. In addition, I have come across dozens of people who thought that "mistakes" had been made, when most of the time it was the fact they did not understand correctly the workings of the product. What I do have no clue about, is exactly what has happened in your situations. Which brings me back to the original point of calling Halifax.

In all my time of using financial products, I only ever had an issue once, caused by a system error by the lender. It was corrected. I called them up to fix it, because that was the right course of action. Guess what - Other people will have had the same issue at some point, I am sure. It is a fact of life that sometimes things are not perfect. You appear to be a "tin foil hat" type - Thinking everyone is deliberately out to get you and rip you off, which is far from the reality of life.

I'd go along with that only for one factor, how many times do you have to write to a company to tell them they've made a 'mistake'  they've given you too much money, or they've knocked too much off your mortgage, its strange that when a 'mistake/error' or whatever it is you want to call it, its always financially  in the favour of the banks or building societies and the customer loses out, are you telling us these computers are programmed only to make mistakes/errors that benefit the banks/building societies, because that's how it works. 

Plenty of times people have benefitted from mistakes.   However, in most cases, the consumer keeps quiet.   
I have seen plenty of occasions where mistakes where providers have gone back and admitted mistakes without the consumer letting them raising it first and paying money. Not so much 10-20 years ago but the culture is much better nowadays.

minimike2

I'd go along with that only for one factor, how many times do you have to write to a company to tell them they've made a 'mistake'  they've given you too much money, or they've knocked too much off your mortgage, its strange that when a 'mistake/error' or whatever it is you want to call it, its always financially  in the favour of the banks or building societies and the customer loses out, are you telling us these computers are programmed only to make mistakes/errors that benefit the banks/building societies, because that's how it works. 

No, that isn't how it works.That is how the tin foil hat brigade think it works.
I recently received £40 from a company in error. I alerted them to the fact I had received this in error and it was handed back. I would say that the vast majority of people would just have taken the £40 and say "ahhh it's only £40", they can afford it. It works both ways. I tend to find that a lot of people who take this sort of view are very often the ones who don't have the integrity to rectify mistakes made the other way.

davidmcn

WillimS2020 said:

minimike2 said:

Devonjim100 said:

I have two science degrees. I am not stupid. About five years ago I asked Halifax to check my mortgage over its term. They found overpayment had not been factored in, GIGO. It is clearly in the public interest to let people know that mistakes are made. I do not trust  corporations. If you do you are a naive fool. 
You do not have a clue either. I have made a number of over payments on the High Street quite recently and a mistake was made by the cashier. I have multiple accounts. 
Further another mistake was made by Haifax on 'buy to let'. I was erroneously charged interest on one of these accounts too.
I could go on but I won't. 

Please explain how I "do not have a clue"?
My 17 years experience working in the mortgage industry say otherwise. During which time, for the record, I have encountered many academic types, who whilst totally intelligent people, had literally no clue about mortgages or finance in general. In addition, I have come across dozens of people who thought that "mistakes" had been made, when most of the time it was the fact they did not understand correctly the workings of the product. What I do have no clue about, is exactly what has happened in your situations. Which brings me back to the original point of calling Halifax.

In all my time of using financial products, I only ever had an issue once, caused by a system error by the lender. It was corrected. I called them up to fix it, because that was the right course of action. Guess what - Other people will have had the same issue at some point, I am sure. It is a fact of life that sometimes things are not perfect. You appear to be a "tin foil hat" type - Thinking everyone is deliberately out to get you and rip you off, which is far from the reality of life.

its strange that when a 'mistake/error' or whatever it is you want to call it, its always financially  in the favour of the banks or building societies and the customer loses out 

Nonsense, we get queries on the forum all the time from people who have received funds or goods in error.